Expert Insights, News, and Stories From the Field
Mastering Contact Center Reporting: Insights for Success
Learn how to track key metrics like call volume, AHT, and FCR. Discover best practices for data analysis and visualization. Improve customer experience.
MS Teams Contact Center Implementation
Discover how the MS Teams contact center implementation transformed Derby City Council's communication, boosting efficiency and citizen engagement. Learn from their journey and explore key considerations for your organization.
Revolutionize Customer Service with Contact Center Reporting
Learn how to leverage data to optimize operations, improve customer satisfaction, and drive business growth. Discover key metrics and best practices.
How To Unlock The Potential of Your Microsoft 365 Suite
Microsoft offers a powerful technology platform. Third-party vendors help businesses maximize its potential.
Omnichannel Contact Center: The Ultimate Guide for 2025
Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!
Microsoft Dynamics Contact Center vs. Luware Nimbus
The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into
AI Email Analysis: A Game-Changer for Customer Service
Overwhelmed by customer emails? Learn how to boost agent efficiency and customer satisfaction with AI-powered email analysis.
Luware Nimbus Power Automate Connector: A Certified and Convenient Solution
Learn how the new certified connector can enhance your workflow and integration with Luware Nimbus and 3rd Party systems.
Luware x Century Communities Podcast
Luware Nimbus is more than a communication tool; it's an investment in business growth. By integrating seamlessly with Microsoft Teams, it empowers companies to work more efficiently, collaborate effectively, and foster a culture of innovation.
Third-Party Contact Center vs. Microsoft Queues App
Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.
Protect Your Customer Data With a Secure SaaS Contact Center Solution
Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.
Why Security Shouldn’t Stop You From Leveraging a Cloud-based Contact Center
Why security and compliance concerns shouldn't stop your business from taking advantage of a cloud-based contact center.
Codes and tags for comprehensive insights into your contact center
Keep your call records organized with codes and tags to gain meaningful insights into your contact center.
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