Luware launches cloud-based Recording for Microsoft Teams
Luware launches a fully cloud-based compliance and quality management recording solution for Microsoft Teams.
Luware launches a fully cloud-based compliance and quality management recording solution for Microsoft Teams. The subscription-based solution runs on the Luware-managed Azure Cloud allowing for zero infrastructure and full flexibility for customers. Several customers from the financial, travel and e-commerce industry are already using Luware Recording to capture, retain, analyze and retrieve communications in Microsoft Teams.
Adhering to the highest compliance standards
“As more employees work remotely, especially companies in regulated industries such as financial services need to ensure business continuity while adhering to compliance regulations,” says Alexander Grafetsberger, Executive Director at Luware. “With a fully integrated recording solution for Microsoft Teams every company can benefit from easy communication and collaboration with colleagues and customers alike and still maintain full compliance.”“Companies need to ensure business continuity while adhering to compliance regulations.”
Alexander Grafetsberger, Executive Director at Luware
Centrally capture, retain, retrieve and analyze communications
To offer the leading recording solution for Teams, Luware is collaborating closely with Verint who have successfully implemented Teams recording for financial institutions and provide the most comprehensive range of compliance capture capabilities available today. The solution allows businesses to centrally capture, retain, analyze, and retrieve all communications from Teams calling and meeting scenarios – including voice calling, chat, video conferencing, screen sharing and more.
Running on Azure Cloud
Luware Recording combines Verint’s Recording solution with added services and support to fully cater to customers’ needs. Luware Recording runs entirely on the Microsoft Azure Cloud, operated and maintained by Luware. This means that customers need zero infrastructure and benefit from full scalability. All recording data is saved on the customers’ own storage – only metadata is stored on the Azure Cloud. Encryption is following industry standards and customers can also choose their own certificates.“As a highly regulated financial services provider, Verint and their global partner Luware were a clear choice for CHL.”
Andrew Parker, Head of Technology at Capital Home Loans
Luware customers are already live
Luware has already rolled out the solution to various customers in the financial, travel and e-commerce industry. “As a highly regulated financial services provider, Verint and their global partner Luware were a clear choice for CHL; delivering a MiFID II and PCI compliant call recording solution whilst offering the flexibility of cloud-based delivery alongside a tight integration with Microsoft Teams,” said Andrew Parker, Head of Technology at Capital Home Loans (CHL). “This helped CHL deliver on key strategic initiatives; reducing business risk and increasing business agility.”
Stay Up to Date With Customer Service Trends
Blog
Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More
New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.
Navigating the Challenges of AI in Regulatory Compliance: My Key Takeaways from XLoD
Discover the key themes from the 2024 XLoD conference and explore how compliance officers can navigate an AI-driven future with confidence.
Forrester Landscape for Contact Center 2024
Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.