The Microsoft Teams Contact Center Solution for Finance Institutions
Keeping up in the financial industry can be tough. You need to satisfy demanding customers, comply with strict regulations, and get things done quickly. Work more effectively by adding contact center capabilities to Microsoft Teams. This gives you the tools to manage your tasks efficiently.
Luware Nimbus is a native Microsoft Teams application. You can add it to a service line or grant individual users contact center capabilities.
Bring your entire team on Microsoft Teams – even those in highly regulated roles
Automatically record all your interactions with Luware Recording so your entire team can use Microsoft Teams and stay compliant.
Turn Microsoft Teams into your financial service operations hub
Integrate third-party applications to centrally manage all your business tools, from CRM to compliance tracking, in Microsoft Teams.
What Finance Professionals Love About Luware’s Solutions
“The advantages are obvious: easier manageability, more security, and modern working at scalable costs. Now even small and medium-sized companies can use the same cloud technologies as large financial companies.”
“We chose Luware because they are a trusted partner with a certified solution. The solution runs on Azure – a platform that we had already cleared for use in the past… The migration and deployment were extremely smooth.”
“Luware was an obvious choice because we already built a strong relationship with them and Verint in the Skype for Business world and had good experiences. Luware has all the right security measures in place so that our calls can’t get intercepted on Microsoft Teams.”
Improve Customer Service With a Connected Customer Journey
For 70% of customers, a consistent multi-channel experience is important when choosing a bank (Source: Zendesk). Luware Nimbus helps you meet these expectations by centralizing your daily tasks in Microsoft Teams. Employees can manage video and voice calls, chats, and emails from one intuitive platform.
Luware Nimbus brings together customer information from all your business tools to create a single source of truth. Armed with this information, you can provide personalized and fast service.
Detailed analytics give you insight into your customer interactions and help you optimize your contact center staffing. You can also deploy virtual assistants and self-service options to further improve efficiency and reduce wait times.
With Luware solutions, you can:
Intelligent routing capabilities
Automatically distribute calls and tasks based on different criteria such as user settings or employee skills.
Context for calls
Display customer information to agents and collect information about customers in the interactive voice response.
Monitoring and reporting
Monitor agent and team performance with historical and real-time analytics.
Protect Your Business From Cyber Attacks
The finance industry is a top target for cyber attacks. With the rise of automation and AI, attacks have become more frequent and sophisticated. As the reputation of your business depends on security and trust, it's wise to look for a certified vendor.
Luware Nimbus and Luware Recording comply with strict security standards. Third-party audits, including SOC2 Type 2 ensure compliance. We also perform regular penetration testing to ensure that unauthorized access does not compromise your data.
Most cloud security breaches are because of configuration errors. Luware offers the skills of top compliance engineers to improve your cyber defenses and make sure they're rock solid.
With Luware solutions, you benefit from:
Compliance with global standards
Choose from a number of hosting locations to comply with local regulations such as GDPR.
Document level security
Protect your assets with robust configuration, role-based access and multi-factor authentication.
Tools for fraud prevention
Identifying suspicious behavior before it becomes a problem with sentiment analysis.
Speed Up Digital Transformation
Improve operations, increase customer satisfaction, improve risk management, and create new revenue streams by leveraging the latest technologies. Differentiate yourself in the financial services sector by being an early adopter of the latest technologies.
Luware's cloud contact center software integrates seamlessly with Azure. With Luware Nimbus you can always use the latest Microsoft technologies. In addition, our collaboration with Intelligent Voice gives you access to state-of-the-art speech analytics.
However, many organizations face a talent gap and lack the skilled employees needed to implement these technologies. By partnering with Luware, you can gain access to the skills and expertise you need.
With Luware solutions, you have:
Full access to the Azure ecosystem
Take advantage of the latest automation and A.I. technologies to improve agent performance.
Chatbots and virtual assistants
Train virtual assistants based on your own organizational data.
Advanced Speech tools
Use intelligent speech tools such as automatic transcription to improve workflows.
Luware’s Contact Center Solutions For The Finance Industry
Luware Nimbus
Contact Center as a Service
Distribute calls and tasks to employees and service lines
Integrate business tools and automate routine tasks
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data
