What's new? The Bulk Edit Users feature and the Nimbus Assistant “on ringing” functionality are now live. Additionally, we’ve made several smaller improvements, including an availability banner for “Mixed” users in Nimbus Assistant, a YouTube playlist for Attendant Console v2, and an Attendant Console v1 banner.
New Features
- Bulk Edit Users
- Nimbus Assistant “on ringing”
Smaller Improvements
- Availability Banner in Nimbus Assistant for “Mixed” Users
- YouTube Playlist for Attendant Console v2
- Attendant Console v1 Banner
Bulk Edit Users
Bulk Edit Users allows an admin to select up to 25 users and update their details simultaneously. The checkboxes beside the usernames enable the selection of multiple users.
Once users are selected, the Bulk Edit Overlay Window opens.
When you click on the “Bulk Edit” button in this overlay window, the bulk edit session will commence. Color coding has been introduced in the Bulk Edit: gray indicates that it is not possible to change the value because it may not be applicable (e.g., changing the First Name or Last Name of more than one user) or the tab is unavailable for editing due to different user licenses.
Yellow marks indicate that users have different values configured for this field. In this example, they do not have the same Organization Unit, and not all users have the Nimbus Assistant License. You can either change these values or leave them unchanged.
If you update the values, all marked users will receive the new value once you save the changes, and the color coding will change to green.
Based on the licenses and settings of the selected users, additional tabs may need to be edited.
After saving changes, important information will appear at the bottom of the window:
The initial information indicates whether the saving was successful and if changes were saved. The “Details” button opens a new window displaying additional information, which is useful in case of any issues.
The details window displays the values written to the database per user and indicates whether the operation was successful.
You will find more information in our Knowledge Base.
Nimbus Assistant “on ringing”
Previously, Nimbus Assistant showed additional information only when a call was accepted. With this release, you can configure it to display more information during ringing. To enable this, install the new version of Nimbus Assistant and select the option to show pre-calling information in the setup.
After starting Nimbus Assistant, you can also modify the settings in the General Tab of the Settings Window of the Nimbus Assistant.
Improvements
Availability Banner in Nimbus Assistant for “mixed” User
In a previous release, we introduced the activity Banner in Nimbus Assistant. It showed green when the user was active in Luware Nimbus and red when unavailable. Previously, this only reflected the user's state within Contact Center services. Now, it also includes Enterprise Routing and Advanced Routing services. As long as the user is available in any of these services, the banner will be green.
YouTube Playlist for Attendant Console v2
With our October Release, we introduce the new Attendant Console v2. In parallel, we shared some training videos on a playlist on YouTube. We now integrated the playlist into the help menu of the Attendant Console v2 which makes it easier for the users to access those videos.
Attendant Console v1 Banner
There will be a transition period until 31. December 2024, during which switching between v1 and v2 will be seamless.
- After 31. December 2024, reverting from v2 to v1 will no longer be possible. Employees who have transitioned to v2 by 31. December 2024 will not be able to switch back to v1 after this date.
- Employees still using v1 on 31. December 2024 can continue to do so until 30. June 2025.
- Attendant Console v1 will be unavailable after 30. June 2025.
As December approaches, a banner will be launched on Attendant Console v1 for users who have not yet tried the new version. This banner will inform them of the availability of v2 and direct them to the settings page.
Full documentation will be published on our Knowledge Base following the update.
If you would like to know more about any of these features, please speak to your Customer Success Specialist or raise a ticket.