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The Contact Center Solution for the Manufacturing Industry

Improve communication across the entire value chain with a contact center solution for Microsoft Teams. With Luware Nimbus, you can centralize all your communications in Microsoft Teams to improve your manufacturing operations.

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Improve Manufacturing Operations in Microsoft Teams

24/7

Add virtual assistants to answer basic customer questions around the clock. And create intelligent IVRs that let customers schedule a callback when service agents are unavailable. 

Efficient and Personalized Service

Give agents the information they need to deliver personalized service. Integrate your CRM and other tools to create a single source of truth about customers. 

Quality Assured

Automatically record all interactions for quality assurance. Use powerful AI tools to identify service improvements, and use case studies to train new agents.

Why Manufacturers Love Luware Nimbus

"Searching for available employees to forward from is easy using the same interface. You can immediately see who is available and who is not. We can also easily view the daily schedule of an employee we want to forward calls to or quickly send a message with all the caller’s details if they are unavailable."

B&R Bouwgroep
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Lead the Fourth Industrial Revolution

Be at the forefront of the Fourth Industrial Revolution and modernize the manufacturing customer experience. Streamline processes with innovative technology and AI while your competitors struggle with paperwork. 

Produce goods faster and more sustainably by integrating tools across all your manufacturing assets and functions. With Luware Nimbus, you can streamline your IT stack to create efficient workflows in Microsoft Teams.

Use intelligent routing to assign tasks to the most appropriate or preferred service technician.  Overcome labor shortages with intelligent AI tools. And drive innovation by improving collaboration across your workforce with Luware solutions.

With Luware solutions, you can:

Improve the customer experience

Decrease hold times and automatically route calls to the most qualified or preferred agent. If all lines are busy, give customers the option to schedule a callback.

Streamline your technology stack

Integrate all your business tools with Luware Nimbus and centrally manage all your workflows in Microsoft Teams.

Ensure quality service

Automatically record all contact center calls for training and quality assurance.

Empower Field Workers

Field service workers are critical to your business. They build and maintain machines and interact with customers on-site.  When you give them the digital tools they need to be effective, they can deliver a positive customer experience and increase revenue. 


Companies often overlook field workers when digitizing processes. In fact, a staggering 62% of field workers say they don't get messages from management (source: Microsoft WTI). But keeping field service workers connected to the rest of the workforce is important for smooth manufacturing processes.


Enabling field service workers to use Microsoft Teams results in a 345% return on investment (source: Forrester). Luware Nimbus extends Microsoft Teams with the contact center features that field service workers need to do their jobs.

With Luware solutions, you benefit from:

Connect your workforce

Empower everyone, from the receptionist to the quality manager, to use Microsoft Teams to collaborate and communicate with customers.

Work from anywhere

Luware Nimbus is compatible with desktops, iPads and mobile phones. You can acess the contact center solution from any device with an Internet connection.

Improve Shift Handovers

Centralize and maintain a single source of truth for all customer information.

Offer Fast and Flexible Global Support

If you're a manufacturer or use machinery in industries such as food, beverage, pipeline, or aerospace, downtime costs money. Every minute your machines are not working means lost profits.


Reducing downtime is key to keeping your business profitable. That's why it's important to reach service technicians quickly when problems arise. Luware Nimbus helps by automatically routing calls to the right technicians for fast resolutions. This cloud contact center works seamlessly with Microsoft Teams.


With modern digital tools like video and voice chat on your website or portal, contacting technicians is easy. For minor issues, technicians can even guide customers remotely to get the machine back up and running.

With Luware solutions, you can:

Improve first call resolution

Route calls and tasks to the most qualified or preferred technician using skills-based or preferred user routing.

Leverage chatbots and virtual assistants

Train virtual assistants using your organizational data to support employees and customers.

Initiate video, voice, or text chat from a website

Be available to customers with the click of a button. Employees receive all communications in their Microsoft Teams client.

Luware’s Contact Center Solutions For The Manufacturing Industry

 

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Luware Nimbus

Contact Center as a Service
  • Distribute calls and tasks to employees and service lines
  • Integrate business tools and automate routine tasks
  • Get detailed reports about your call center

 

Learn more about Luware Nimbus

Luware Recording

Call Recording as a Service
  • Automatically record conversations across all platforms
  • Store conversations for legally required periods
  • Get valuable insights from AI

 

Learn more about Luware Recording

Schedule a Free Call With One of Our Experts

Do you want to improve your manufacturing processes with Microsoft Teams? 

We would love to hear more about your project.

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We Keep Your
Data Secure

Read our security white paper to learn more about our cloud security strategy. Get insights into Luware’s:

 

  • Authentication and access controls to prevent unauthorized access.
  • Business continuity management to keeps your business running smoothly.
  • Availability and disaster recovery protocols to protect your data

 

Download White Paper

Manufacturing Industry Experts

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Customer Service in an Economic Downturn

Excellent customer service during recessions builds trust, retains customers, and drives growth. Learn how leveraging technology can elevate your customer experience in tough economic times.

Post-Author: David Fischer
David Fischer Chief Sales Officer
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Omnichannel Contact Center: The Ultimate Guide for 2025

Omnichannel Contact Center: The Ultimate Guide for 2025

Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK
Luware Nimbus Microsoft Teams
Retirement of Voice-Enabled Channels

Retirement of Voice-Enabled Channels

Microsoft is retiring Teams phone voice-enabled channels coming June 2025. This guide explains why, explores the impact, and offers practical steps and alternative solutions to ensure a smooth transit...

Post-Author: Marcel Gaufroid
Marcel Gaufroid Head of Sales Switzerland

Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Extending Microsoft Teams with intelligent call- and task-routing
  • Transforming Microsoft Teams into a contact center
  • Enhancing Microsoft Teams with an Attendant Console
  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data