While product quality remains fundamental, it is no longer enough to compete. This is why manufacturers are facing new pressures to modernize their operations and improve customer experiences.
These unique challenges require solutions that can streamline complex workflows and support a diverse workforce.
Connect with one of our CX specialists to discuss your challenges and discover how our solutions can help you achieve your goals.
See how manufacturers like Sensirion are transforming their customer experience by modernizing their communication and streamlining their operations with Luware solutions.
The Luware Solution replaced an expensive and time-consuming on-premises solution, freeing up the IT department from constant maintenance and allowing receptionists more flexibility and autonomy.
In the fast-paced world of manufacturing, efficient communication is key to success. Our solutions help you streamline complex workflows, connect your entire workforce, and deliver a superior customer experience that builds trust and loyalty.
Field workers are often disconnected from internal teams, lacking the digital tools needed to be effective and leading to lost revenue and poor customer experiences. Luware Nimbus extends Microsoft Teams with contact center features that empower field workers to stay connected and provide seamless on-site service.
Downtime is a major cost factor for manufacturers, and customers need to reach technicians quickly for fast resolutions. Luware Nimbus automatically routes calls to the most qualified or preferred technicians, reducing machine downtime and improving first-call resolution.
Internal support desks are often overwhelmed with frequent requests from field reps about order status, samples, and territory access. A virtual user can be used to converse with reps and provide relevant advice without the need for a direct call to an internal support desk.
Without a centralized system, customer information is often scattered across different platforms, leading to fragmented communication and slow response times. Luware Nimbus centralizes all customer interactions, providing a unified view of the customer journey for better collaboration and more efficient service.
The front desk is a critical hub, handling a high volume of calls and acting as a central point of contact for employees and customers. The attendant console offers a live view of employee presence and calendar availability within Microsoft Teams, enabling receptionists to quickly and accurately route calls, reducing call bouncing and improving the customer experience.
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Here are answers to some of the most common questions we hear from manufacturing companies looking toimprove their customer experience and streamline operations.
Luware improves CX by centralizing all communication channels—voice, chat, video, and email—into a single platform within Microsoft Teams. This unified approach breaks down data silos and provides a 360-degree view of every customer interaction, enabling your teams to deliver faster, more informed, and personalized service.
Yes. Luware helps you manage high call volumes by intelligently routing calls to the most qualified or available agents. You can also offer options like callbacks or deflecting to other channels like WhatsApp, which reduces queue times and prevents customer frustration.
Luware empowers field service workers by extending Microsoft Teams with the contact center features they need to stay connected to the rest of the organization. This helps them get the right information and support quickly, which leads to more efficient on-site service and less downtime for your customers.
Yes. Luware Nimbus is designed to integrate seamlessly with your existing CRMs and other third-party systems using Power Automate. This allows your teams to access customer data and information without having to switch between different applications, creating a single source of truth and streamlining workflows.
Luware's solution is built on Microsoft Teams, which allows your teams to work from anywhere, on any device. You can also use features like skillsbased routing and multilingual support to ensure customers are always connected with an agent who can assist them, regardless of their location or language.
Absolutely. By automating aftercall work and using AI to transcribe and summarize calls, Luware helps agents efficiently document every interaction. This ensures all details are logged in your system, reducing the risk of missed follow-ups and enabling faster issue resolution.
Discover how to solve pressing challenges in customer service, transform your operations, and deliver measurable impact that drives customer loyalty.
