At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to use Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. The new Luware Nimbus Power contact center is based on the Luware Nimbus platform.
Enterprise Connect brings together North America's leading communications, collaboration and customer experience (CX) experts. This year's event took place in Orlando, Florida from 17-20 March and showcased the latest innovations from top solution providers. Major technology players such as Microsoft, Google and Zoom were also on hand to discuss their latest developments.
Microsoft introduces Teams Phone extensibility
One of the most exciting announcements from Microsoft is Teams Phone extensibility, which allows a deeper integration between Teams Phone and ACS. With this new technology, ISVs can now fully utilize ACS as the underlying communication platform together with Teams. This unlocks powerful new features such as web-based real-time communication, built-in recording, multichannel communication, and scalable AI capabilities.
Microsoft introduces Teams Phone extensibility at Enterprise Connect.
It also enables contact center ISVs to offer customers the client of their choice by leveraging dual persona functionality through the new Teams Phone extensibility integration. Dual persona functionality enables users to receive and manage the customer calls either through the contact center agent console or the Teams client.
Luware offers next-generation Teams contact center
Luware was one of the contact center vendors Microsoft collaborated with on this journey. As a result, Luware can now offer their first version of the next-generation Teams Phone integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.
Learn how Luware Nimbus Power works.
With Teams Phone extensibility, the customer is able to use his investments into Teams telephony and bridge it with the power of Microsoft ACS. Luware's Nimbus Power goes beyond the Extend model and can offer built-in AI functions and allows the seamless integration of call controls with third-party applications. All based on a high-performance, scalable and reliable communication platform.
Ready for Luware Nimbus Power?
Join our waitlist to be notified of its July 2025 launch and schedule your personalized demo showcasing its capabilities.
Whether you're an existing customer looking to transition to the new Teams Phone extensibility integration or just starting your search for the ideal solution, we’re here to assist you every step of the way.