Omnichannel Contact Center for Microsoft Teams

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Engage with Every Customer on Their Terms

With an omnichannel contact center, you can meet customers where they are, whether it's a phone call, live chat, email and social media. Ensure consistent support and build stronger customer relationships.

How Omnichannel Contact Centers Drive Business Growth

By delivering real-time, personalized support across multiple channels, omnichannel contact centers can significantly enhance customer satisfaction and drive business growth.

Consistent Customer Experience

Omnichannel platforms connect all customer touchpoints, allowing digital advisors to provide tailored support across multiple channels. The result: increased customer satisfaction and higher conversion rates

Elevating the Sales Experience

Omnichannel contact centers create immersive and personalized shopping experiences by seamlessly connecting customers with sales representatives across different touchpoints. Real-time interactions and access to customer data empower sales teams to close deals faster and increase revenue.

Better Remote Assistance

By integrating multiple communication channels, omnichannel contact centers facilitate efficient and effective remote support. From live chat and video conferencing to screen sharing, technicians can quickly diagnose and resolve customer issues, improving customer satisfaction and reducing support costs.

Core Omnichannel Capabilities

Email Interaction Features

CRM Integration

Live Chat

External Task Routing

Unified Dashboards

Benefits of an Omnichannel Contact Center

Performance Reporting

Integration with Core Tools

Easy Training

Reduced Customer Churn

Deeper Customer Insights

Home Office Work

Ready to Start Using Luware Nimbus’ Omnichannel Capabilities? 

By adopting a unified approach across all touchpoints, you can create seamless and personalized experiences that set your business apart in today's competitive landscape.