9.09.2024
Improvements and New Features: Email Distribution & Chat Over Interact
23/04/2024
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be activated in a staged roll-out and should be available to all clusters by the end of the week.
Email Distribution With Luware Nimbus
With this feature, you can improve customer email response times. It allows you to efficiently handle inquiries and deliver personalized, timely responses. You can distribute emails received by an exchange online mailbox within your organization to a dedicated Luware Nimbus service. Luware Nimbus users can then access the My Service Sessions page to reply to these emails. To activate the email feature, follow these steps:- Acquire licenses
- Assign the licenses to user
- Create the mailbox configuration
- Add the mailbox configuration to the service and run the provisioning script.
- Mail.ReadWrite
- Mail.Send
Chat Over Interact
We are introducing the ability to chat with your customers over Interact, the web-based communication platform. Interact allows you to embed a chat widget on your website, so customers can initiate chat conversations with your support team. To enable the chat feature, please take the following steps:- Acquire licenses
- Add the licenses to user
- Configure the Interact settings in the Admin Portal
Stay Up to Date With Customer Service Trends
Blog
8.09.2024
Luware Nimbus
PM Perspective
Improvements and New Features:
New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o
2.09.2024
Luware Recording
Allgemein
Solutions
Luware Achieves Verint Elite Partner Certification: Setting the Standard for Excellence in Financial Compliance
Luware has earned the distinguished Verint Elite Partner certification, affirming our leadership in financial compliance. This certification recognises our