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Omnichannel Contact Center Built for Microsoft Teams

Intelligent Task Routing with extensive live and historical reporting.

 

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Die Mobiliar
Swiss Re
Würth
UBS
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Emmi Group
KBC

1,000+ Customers 

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99.99% Availability 

 

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Microsoft Certified

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How Luware Nimbus works 

Your business isn't generic, so your contact center shouldn't be either.

Luware Nimbus offers a flexible and modular licensing structure that allows you to customize Luware Nimbus to meet your unique needs.

How you benefit from Luware Nimbus

 

Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. 

One unified platform

Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution.  

Certified for MS Teams

As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration.  

Effortless integrations

Seamlessly integrate with your existing ecosystem, connecting to CRM and ticketing systems via Power Automate in minutes.  

Secure & reliable

With SOC2 Type II, ISO27001, and M365 certifications, Luware Nimbus guarantees a 99.99% availability and 24/7 support. 

Ease in and scale up 

Start with simple use cases and move to more complex ones as you scale your contact center.

Advanced Routing

Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.

Enterprise Routing

Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.

Contact Center

Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.

Luware Nimbus roadmap

What's next for Luware Nimbus? Download our roadmap today and get a glimpse of the new features coming your way in the upcoming months.

Download Luware Nimbus Roadmap

Seamless integration with Microsoft Teams and the rest of your technology stack

With Luware Nimbus, you can integrate and manage your contact center and all your favorite business applications and tools within the familiar Microsoft Teams environment.  

 

The Luware Nimbus Power Automate connector allows you to integrate third-party applications and automate processes between applications to create end-to-end processes that increase efficiency. 

 

Looking to migrate to Microsoft Teams? We are here to help.  

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Conversation Recording

Easily capture, securely store, and comprehensively analyze conversations across modalities and platforms to ensure regulatory compliance and improve customer service. 

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Attendant Console

Manage calls directly and efficiently with an intuitive call management dashboard.

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Live Chat

Embed web-based text, voice, and video chat into your website to get up close and personal with your customers.

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Book a demo

Contact us for a proof of concept and discover the power of Luware Nimbus with a personal demo.

Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?