AI-Powered CX—From Reception to Contact Center

The only native Microsoft Teams solution connecting your entire organization—contact center, reception, branches, direct contacts, and every internal team into one single, intelligent hub.

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The Luware Nimbus advantage

Amplify customer impact with our unified & AI-powered approach.
This powerful combination directly translates into tangible benefits for your agents and your customers, including:

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Cut agent training time by 50%

Agents work in the already familiar Microsoft Teams interface and use only one unified platform for all interactions, this streamlined approach accelerates their learning curve drastically.

  • Combat the cost of agent turnover by ensuring rapid proficiency.
  • Drive operational savings through faster time-to-productivity & improved FCR.

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Reduce After-Call Work by 80% with AI

AI writes the notes, agents solve problems. Dramatically reduce after-call work by letting your agents concentrate on problem-solving while our customized CoPilot bot summarizes calls and creates structured cases.

  • Reduce customer wait times
  • Achieve greater agent availability

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Answer 44% More Calls

Transform customer service by leveraging intuitive workflows, intelligent routing, and real-time reporting within Microsoft Teams. Empower your team, even non-experts, to manage customer contact effectively. The result? A 44% improvement in answered calls (achieving a 95% answer rate) and an average queue time of just 30 seconds.

  • Drastically reduce call abandon rates and ensure more customers connect.
  • Minimize call transfers and improve First Call Resolution (FCR) simultaneously.

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Increase First Call Resolution by 22%

Replace your outdated manual IVR with an intelligent CoPilot Agent that accurately identifies customer intent. This upgrade drives First Call Resolution, directly leading to higher customer satisfaction.

  • Customers are immediately directed to the right expert.
  • Hold times are significantly reduced.
  • The need for transfers is minimized.

More Advantages with Luware Nimbus:

Over 1,000 Customers use Luware Nimbus
1,000+ Customers
Luware Nimbus boasts a 99.99% availability
99.99% Availability
Luware Nimbus is Microsoft Certified
Microsoft Certified

How you benefit from Luware Nimbus

Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center.

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One unified platform

Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution.

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Certified for MS Teams

As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration.

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Effortless integrations

Seamlessly integrate with your existing ecosystem, connecting to CRM and ticketing systems via Power Automate in minutes.

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Secure & reliable

With SOC 2 Type II, ISO 27001, and M365 certifications, Luware Nimbus guarantees a 99.99% availability and 24/7 support.

Try it out yourself!

Features you will love

Unify collaboration, communication, and customer service within the familiar Microsoft Teams environment.

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Drag-And-Drop Workflow Editor

Quickly create and customize efficient workflows.

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Intelligent Routing

Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.

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Live and Historical Analytics

Detailed analytics on call volume, presence status, and workload for your agents and service lines.

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Avoid Misconduct

Empower your organization to proactively identify misconduct and ensure compliance.

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Omnichannel

With an omnichannel contact center, you can meet customers where they are, whether it's a phone call, live chat, email and social media. Ensure consistent support and build stronger customer relationships.

Explore the full feature list

Ease in and scale up

Start with simple use cases and move to more complex ones as you scale your contact center.

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Advanced Routing

Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.

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Enterprise Routing

Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.

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Contact Center

Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.

Seamless integration with Microsoft Teams

If your organization has a Microsoft strategy and you're seeking a powerful contact center or customer experience hub, Luware Nimbus is the natural extension of your existing investment.

As a key Microsoft Extend certified and Teams Phone extensibility partner, we bring your entire customer engagement ecosystem directly into the familiar Microsoft Teams environment.

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Industry-specific solutions powered by Luware Nimbus

No matter your sector, delivering exceptional customer experiences is paramount. Luware Nimbus provides the versatile tools and seamless Microsoft Teams integration to meet the unique demands of your industry.

Real results from businesses just like yours

Don't just take our word for it. See how Luware Nimbus has empowered organizations across various industries to transform their customer service and achieve exceptional results.

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"Luware Nimbus has significantly streamlined our call center operations. The integration with MS Teams and the ease of use for our end users have made a notable difference."

Marc Vandersmissen
ICT-Manager at FOD Financiën - SPF Finances

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"Depending on the volume, I handle between 45 and 60 calls a day. I use Nimbus to see which calls are pending, if I have missed any calls, and to check service line utilization. I'm a fan of efficiency, so I use Nimbus because I love how quickly I can see the entire customer profile at a glance. It makes my life easier. "

Kevin Joseph
Contact center agent at Generali Switzerland

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"... the Luware software is easy to use. We are really pleased with the solution, it does everything we need and much more than we thought. It’s opened our eyes to what we can do and see and analyse to make things better for our customers and for our team."

Caroline Howick
Team Manager – Pensions at Kent County Council

Why choose Luware?

At Luware, we're not just building software; we're building partnerships focused on your success. We believe that exceptional customer service starts with how we treat our own customers. Here's what sets us apart:

Customer Success team

We're passionately customer-centric

Exceptional customer service isn't just a feature – it's our mission. We're dedicated to understanding your unique needs and helping you achieve your goals.

Personalized support from day one

Forget navigating chatbots and endless IVR’s – you'll have a personal Customer Success Team member as your dedicated contact from onboarding and beyond. Our experienced specialists provide hands-on assistance with setup, testing, incident management, and more, ensuring you maximize the value of Luware Nimbus.

Award-winning support you can trust

We pride ourselves on our responsiveness and effectiveness. With a 97% positive support satisfaction rating and an average ticket response time of under 27 minutes, you can be confident in the support you'll receive.

Your feedback drives our innovation

We actively listen to our customers and use your feedback to continuously improve Luware Nimbus and deliver personalized solutions that meet your evolving needs.

Need more?

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Conversation Recording

Easily capture, securely store, and comprehensively analyze conversations across modalities and platforms to ensure regulatory compliance and improve customer service.

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Attendant Console

Manage calls directly and efficiently with an intuitive call management dashboard.

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Live Chat

Embed web-based text, voice, and video chat into your website to get up close and personal with your customers.

Free Trial

Discover how Luware Nimbus can streamline your Microsoft Teams call handling, routing, and customer service operations. No commitment – just powerful features to explore.

Is my data secure during the trial?

Absolutely. Luware adheres to enterprise-grade security standards, and all data during the trial is handled with the same level of protection as our full subscriptions.

Expert Insights, News, and Stories From the Field

Luware Nimbus Best Practice

Customer Service in an Economic Downturn

Excellent customer service during recessions builds trust, retains customers, and drives growth. Learn how leveraging technology can elevate your customer experience in tough economic times.

Luware Nimbus Contact Center Best Practice

Omnichannel Contact Center: The Ultimate Guide for 2025

Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!

Luware Nimbus Microsoft Teams

Retirement of Voice-Enabled Channels

Microsoft is retiring Teams phone voice-enabled channels coming June 2025. This guide explains why, explores the impact, and offers practical steps and alternative solutions to ensure a smooth transit...