The only native Microsoft Teams solution connecting your entire organization—contact center, reception, branches, direct contacts, and every internal team into one single, intelligent hub.
Amplify customer impact with our unified & AI-powered approach.
This powerful combination directly translates into tangible benefits for your agents and your customers, including:
Agents work in the already familiar Microsoft Teams interface and use only one unified platform for all interactions, this streamlined approach accelerates their learning curve drastically.
AI writes the notes, agents solve problems. Dramatically reduce after-call work by letting your agents concentrate on problem-solving while our customized CoPilot bot summarizes calls and creates structured cases.
Transform customer service by leveraging intuitive workflows, intelligent routing, and real-time reporting within Microsoft Teams. Empower your team, even non-experts, to manage customer contact effectively. The result? A 44% improvement in answered calls (achieving a 95% answer rate) and an average queue time of just 30 seconds.
Replace your outdated manual IVR with an intelligent CoPilot Agent that accurately identifies customer intent. This upgrade drives First Call Resolution, directly leading to higher customer satisfaction.
Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center.
Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution.
As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration.
Seamlessly integrate with your existing ecosystem, connecting to CRM and ticketing systems via Power Automate in minutes.
With SOC 2 Type II, ISO 27001, and M365 certifications, Luware Nimbus guarantees a 99.99% availability and 24/7 support.
Unify collaboration, communication, and customer service within the familiar Microsoft Teams environment.
Quickly create and customize efficient workflows.
Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.
Detailed analytics on call volume, presence status, and workload for your agents and service lines.
Empower your organization to proactively identify misconduct and ensure compliance.
With an omnichannel contact center, you can meet customers where they are, whether it's a phone call, live chat, email and social media. Ensure consistent support and build stronger customer relationships.
Start with simple use cases and move to more complex ones as you scale your contact center.
Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.
Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.
Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.
If your organization has a Microsoft strategy and you're seeking a powerful contact center or customer experience hub, Luware Nimbus is the natural extension of your existing investment.
As a key Microsoft Extend certified and Teams Phone extensibility partner, we bring your entire customer engagement ecosystem directly into the familiar Microsoft Teams environment.
No matter your sector, delivering exceptional customer experiences is paramount. Luware Nimbus provides the versatile tools and seamless Microsoft Teams integration to meet the unique demands of your industry.
Centralized support for dealers and partners: Provide a single point of contact for inquiries and support within the Microsoft Teams environment.
Efficient handling of sensitive information: Leverage the security features of Microsoft Teams for handling financial data during customer interactions.
Don't just take our word for it. See how Luware Nimbus has empowered organizations across various industries to transform their customer service and achieve exceptional results.
At Luware, we're not just building software; we're building partnerships focused on your success. We believe that exceptional customer service starts with how we treat our own customers. Here's what sets us apart:
Exceptional customer service isn't just a feature – it's our mission. We're dedicated to understanding your unique needs and helping you achieve your goals.
Forget navigating chatbots and endless IVR’s – you'll have a personal Customer Success Team member as your dedicated contact from onboarding and beyond. Our experienced specialists provide hands-on assistance with setup, testing, incident management, and more, ensuring you maximize the value of Luware Nimbus.
We pride ourselves on our responsiveness and effectiveness. With a 97% positive support satisfaction rating and an average ticket response time of under 27 minutes, you can be confident in the support you'll receive.
We actively listen to our customers and use your feedback to continuously improve Luware Nimbus and deliver personalized solutions that meet your evolving needs.
Easily capture, securely store, and comprehensively analyze conversations across modalities and platforms to ensure regulatory compliance and improve customer service.
Manage calls directly and efficiently with an intuitive call management dashboard.
Embed web-based text, voice, and video chat into your website to get up close and personal with your customers.
Excellent customer service during recessions builds trust, retains customers, and drives growth. Learn how leveraging technology can elevate your customer experience in tough economic times.
Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!
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