Luware provides Microsoft-certified contact center solutions that meet regulatory requirements and information security standards. Multiple awards are a testament to our expertise and innovation.
SOC 2 Type II
SOC 2 Type II provides an independent, third-party assessment of the security controls that Luware has implemented to protect our customers’ data on our cloud solutions, Luware Recording and Luware Nimbus.
As a member of the Cloud Security Alliance’s (CSA) Level 1 Security, Trust & Assurance Registry (STAR), Luware also publicly discloses its security and compliance posture.
ISO 9001
Luware AG holds a valid ISO 9001 certification. All processes are rolled out across the group.
ISO 9001 is the international standard for a Quality Management System (QMS) and ensures that customer and regulatory requirements are met.
Luware AG holds a valid ISO 27001 certification. All processes are rolled out across the group.
ISO 27001 is the international standard for Information Security Management Systems (ISMS) and specifies the requirements for appropriate security mechanisms.
Luware is a Microsoft certified vendor for contact center solutions for MS Teams. Luware’s contact center solutions are built on the ‘Extend’ model: they are integrated with the Teams client using the Teams client platform, Teams Graph APIs and Cloud Communications API in Microsoft Graph. The Teams phone system is used for all contact center calls and call control experiences.
In 2018, 2020, 2022 and 2024 Luware was awarded EMEA Compliance Partner of the Year. The award acknowledges the work Luware does to help customers get the maximum from any solution as well as providing the full service for Verint Financial Compliance.
Best Cloud Service
2021
The 2021 computing Technology Product Awards applauded Luware Nimbus’s modern architecture and named it the Best Cloud Service.
CAT Award CCW
2018
Luware was the first company to win the newly founded CAT Award in the category digitalization at the Call Center World in Berlin in 2018. The awarded project showcased the use of Microsoft Hololens for supervisors in the contact center allowing them to listen, whisper and participate in calls of the agent with the customers.
Microsoft Partner of the Year
2012
Luware was named Microsoft Partner of the Year in 2012. Microsoft acknowledged Luware’s high engagement regarding know-how transfer and applauded the LUCS contact center solution based on Microsoft Lync.
Talk to an Expert
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data
