Learn With Luware
Explore our collection of white papers & guides
Luware Nimbus Roadmap
See what's coming next! Explore our roadmap and contribute your feedback to help shape the future of Luware Nimbus.
Journey to Luware Nimbus
Navigate the path to a successful MS Teams contact center migration. Key steps, tools, and best practices for a seamless journey to a modern, integrated solution
Luware Nimbus Licensing Guide
Master your Luware Nimbus subscriptions! This guide explains license management, ordering, and billing, ensuring you optimize cost and functionality.
Restrict Access to Mailboxes
This white paper explores the capabilities of Luware Nimbus' Email Distribution feature, enabling administrators to seamlessly route emails from Exchange Online directly to users.
User Presence in Microsoft Teams and Luware Nimbus
Understand how Luware Nimbus uses the Microsoft Teams presence status in addition to an agent’s skill profile to determine whether an agent can join a call.
Cloud Telephony with Teams
Learn how to connect Teams to the public telephone network and leverage third-party applications to extend the software’s functionality and manage all enterprise interactions and customer touchpoints on the platform.
Integrated Contact Centers for MS Teams: Connect - Extend - Power
In this white paper, we shed light on the various integration approaches (Connect, Extend, and Power) and how they benefit customers.
Azure Speech Recognizer in Luware Nimbus
A step-by-step guide to unlock speech recognition for Luware Nimbus. Empower your contact center with AI-powered speech capabilities.
Microsoft Power Automate vs. Azure Logic Apps
Power Automate vs. Azure Logic Apps: Which workflow automation tool is right for you? Discover key differences and choose the best fit for your business. Download our white paper now.
Ensuring Data Security and Privacy in Cloud-Based Recording
The Recording Information Security Whitepaper meticulously outlines the data privacy and security measures implemented by Luware AG to safeguard customer data.
Luware Nimbus on Mobile Devices
Luware Nimbus is compatible with various Teams clients, including desktop, web, and mobile platforms.
Secure Your Business Communications
A comprehensive cloud security strategy ensures that when you choose a Luware solution, your data is safe and secure. Learn more how to.