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Pricing and Features

Flexible licensing to fit your needs

Prices Attendant Console

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Luware Nimbus for Routing and Contact Center

 

Luware Nimbus follows a modular and flexible licensing structure that makes it easy to staff and scale your contact center operations.

 

Our Routing solutions streamline and optimize call handling within Microsoft Teams by intelligently directing incoming calls to the right agents or departments based on predefined rules and criteria.

 

Our Contact Center solution empowers organizations to manage and optimize customer interactions within Microsoft Teams. They provide advanced features for handling inbound and outbound communications, including intelligent routing, comprehensive reporting, and real-time monitoring.

 

Full Functionality Vector 5
Partially Available Functionality Vector 6
CHF EUR GBP USD
Adds extensive telephony and workflow functionalities.
Licensed per service
(for 25 services or more).
CHF 77 EUR 72 GBP 64 USD 77
Adds basic contact center functionalities.
Licensed per service
(for 25 services or more).
CHF 154 EUR 162 GBP 135 USD 154
For large-scale contact centers.
Licensed per user
(for 25 users or more).
CHF 88 EUR 77 GBP 72 USD 88
Employee tools
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Teams for taking calls
Vector 5
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Current calls in queue
Vector 5
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Outbound service calls
Vector 5
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Luware Nimbus Assistant
Vector 6
Vector 5
After call work
Vector 5
Work profile
Vector 5
Persistent RONA state
Vector 5
Workflow
Vector 6
Vector 5
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Workflow editor
Vector 5
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Announcements
Vector 5
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Text to speech announcements
Vector 5
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Music on hold
Vector 5
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IVR/Auto attendant
Vector 5
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Transfer
Vector 5
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Collect Information
Vector 5
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Availability Based Routing
Vector 5
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Check Queue Position
Vector 5
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Save to parameter
Vector 5
Vector 5
Routing decisions
Vector 6
Vector 6
Vector 5
IVR/Auto attendant
Vector 6
Vector 5
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Opening hours
Vector 5
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Service availability
Vector 5
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Parameter based
Vector 5
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Distribution Priority
Vector 5
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Skill based
Vector 5
Distribution
Vector 6
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Vector 5
Longest idle / fair queue
Vector 5
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Employee presence
Vector 5
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Interactive queuing
Vector 5
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Call picking
Vector 5
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Skill category
Vector 5
Skill level
Vector 5
Distribution Policies
Vector 5
Context
Vector 5
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Customer Information
Vector 5
Vector 5
Power Automate integration
Vector 5
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Website/CRM screen-pop
Vector 5
Vector 5
Reporting
Vector 6
Vector 6
Vector 5
Power BI
Vector 5
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Preconfigured user & group dashboards
Vector 5
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Customizable dashboards & wallboards
Vector 5
Service reporting (real-time)
Vector 5
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Codes
Vector 5
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Tags
Vector 5
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Wallboards
Vector 5
Selected at distribution profile
Vector 5
After call work
Vector 5
Service call supervision
Vector 5
Administration
Vector 6
Vector 5
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Multi-language
Vector 5
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User management in Teams
Vector 5
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Role-based access
Vector 5
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Activate/deactivate users
Vector 5
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Change workflows
Vector 5
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Manage opening hours
Vector 5
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Support
Vector 5
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Standard: 7am-7pm CET
Vector 5
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Premium: 24x7
Vector 6
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Luware Nimbus Attendant Console for operators and receptionists

 

Our Attendant Console is a powerful tool designed for receptionists and operators within Microsoft Teams. It facilitates efficient call handling by providing features like call queuing, routing, and transfer, along with real-time presence information.

CHF EUR GBP USD
Microsoft Teams
Your current tool.
See module
Licensed per named user
(for 25 users or more).
CHF 30 EUR 30 GBP 23 USD 30
Call handling
Vector 6
Vector 5
Teams for taking calls
Vector 5
Vector 5
Park call
Vector 5
Current calls in queue
Vector 5
Call picking
Vector 5
Transferring calls
Vector 6
Vector 5
Transfer to specific numbers
Vector 5
Vector 5
Blind transfers
Vector 5
Vector 5
Safe transfer
Vector 5
One-click transfer
Vector 5
Contacts
Vector 6
Vector 5
Contact search
Vector 6
Vector 5
Favorite contacts
Vector 5
Custom contact groups
Vector 5
View contact source
Vector 5
Personal contacts
Vector 5
Custom address books
Vector 5
Notes on contacts
Vector 5
Colleagues’ availability
Vector 6
Vector 5
Employee presence
Vector 5
Vector 5
Calendar lookup
Vector 6
Vector 5
Start chat with colleagues
Vector 6
Vector 5
Write email to colleagues
Vector 5
Employee productivity
Vector 6
Vector 5
Multi-language
Vector 5
Vector 5
Customer information
Vector 6
Vector 5
User-optimized browser-version
Vector 5
Overview of services
Vector 5
Opt in/out of service
Vector 5
Support
Vector 5
Standard: 7am-7pm CET
Vector 5
Premium: 24x7
Vector 6

Book a demo today

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Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?