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Luware Pricing and Features

 

Flexible licensing to fit your needs

 

Nimbus Prices Recording Prices Personalized Quote

Luware Nimbus for Routing and Contact Center

 

Luware Nimbus follows a modular and flexible licensing structure that makes it easy to staff and scale your contact center operations.

 

Our Routing solutions streamline and optimize call handling within Microsoft Teams by intelligently directing incoming calls to the right agents or departments based on predefined rules and criteria.

 

Our Contact Center solution empowers organizations to manage and optimize customer interactions within Microsoft Teams. They provide advanced features for handling inbound and outbound communications, including intelligent routing, comprehensive reporting, and real-time monitoring.

 

CHF EUR GBP USD
Adds extensive telephony and workflow functionalities.
Licensed per service
(for 10 services or more).
CHF 92 EUR 81 GBP 77 USD 92
Adds basic contact center functionalities.
Licensed per service
(for 10 services or more).
CHF 213 EUR 210 GBP 193 USD 213
For large-scale contact centers.
Licensed per user
(for 25 users or more).
CHF 88 EUR 77 GBP 72 USD 88
Employee tools
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Teams for taking calls
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Current calls in queue
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Outbound service calls
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Luware Nimbus Assistant
Vector 6
Vector 5
After call work
Vector 5
Work profile
Vector 5
Persistent RONA state
Vector 5
Workflow
Vector 6
Vector 5
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Workflow editor
Vector 5
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Announcements
Vector 5
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Text to speech announcements
Vector 5
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Music on hold
Vector 5
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IVR/Auto attendant
Vector 5
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Transfer
Vector 5
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Collect Information
Vector 5
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Availability Based Routing
Vector 5
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Check Queue Position
Vector 5
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Save to parameter
Vector 5
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Routing decisions
Vector 6
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Vector 5
IVR/Auto attendant
Vector 6
Vector 5
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Opening hours
Vector 5
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Service availability
Vector 5
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Parameter based
Vector 5
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Distribution Priority
Vector 5
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Skill based
Vector 5
Distribution
Vector 6
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Vector 5
Longest idle / fair queue
Vector 5
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Employee presence
Vector 5
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Interactive queuing
Vector 5
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Call picking
Vector 5
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Skill category
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Skill level
Vector 5
Distribution Policies
Vector 5
Context
Vector 5
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Customer Information
Vector 5
Vector 5
Power Automate integration
Vector 5
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Website/CRM screen-pop
Vector 5
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Reporting
Vector 6
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Vector 5
Power BI
Vector 5
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Preconfigured user & group dashboards
Vector 5
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Customizable dashboards & wallboards
Vector 5
Service reporting (real-time)
Vector 5
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Codes
Vector 5
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Tags
Vector 5
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Wallboards
Vector 5
Selected at distribution profile
Vector 5
After call work
Vector 5
Service call supervision
Vector 5
Administration
Vector 6
Vector 5
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Multi-language
Vector 5
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User management in Teams
Vector 5
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Role-based access
Vector 5
Vector 5
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Activate/deactivate users
Vector 5
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Change workflows
Vector 5
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Manage opening hours
Vector 5
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Support
Vector 5
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Standard: 7am-7pm CET
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Premium: 24x7
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Luware Nimbus Attendant Console for operators and receptionists

 

Our Attendant Console is a powerful tool designed for receptionists and operators within Microsoft Teams. It facilitates efficient call handling by providing features like call queuing, routing, and transfer, along with real-time presence information.

Full Functionality Vector 5
Partial Functionality Vector 6
CHF EUR GBP USD
Microsoft Teams
See module
Licensed per named user
(for 25 users or more).
CHF 27 EUR 30 GBP 23 USD 27
Call handling
Vector 6
Vector 5
Teams for taking calls
Vector 5
Vector 5
Park call
Vector 6
Vector 5
Current calls in queue
Vector 5
Call picking
Vector 5
Transferring calls
Vector 6
Vector 5
Transfer to specific numbers
Vector 5
Vector 5
Blind transfers
Vector 5
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Safe transfer
Vector 5
One-click transfer
Vector 5
Contacts
Vector 5
Contact search
Vector 6
Vector 5
Favorite contacts
Vector 5
Custom contact groups
Vector 5
View contact source
Vector 5
Personal contacts
Vector 5
Custom address books
Vector 5
Notes on contacts
Vector 5
Colleagues’ availability
Vector 6
Vector 5
Employee presence
Vector 5
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Start chat with colleagues
Vector 6
Vector 5
Write email to colleagues
Vector 5
Calendar lookup
Vector 5
Employee productivity
Vector 6
Vector 5
Multi-language
Vector 5
Vector 5
User-optimized browser-version
Vector 5
Customer information
Vector 6
Vector 5
Overview of services
Vector 5
Opt in/out of service
Vector 5
Support
Vector 5
Standard: 7am-7pm CET
Vector 5
Premium: 24x7
Vector 6

Try Luware Nimbus
for free

Contact us for a proof of concept and discover the power of Luware Nimbus with a 30-day risk-free trial.

Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?

Luware Recording for compliance and quality recording

 

Luware Recording enables secure and compliant call recording with various communication tools (including Microsoft Teams). It allows organizations to capture and store voice and video communications for quality assurance, training, and regulatory purposes, ensuring all interactions are documented and easily retrievable.

CHF EUR GBP USD
Capture and playback for quality management
Per user per month*, from
CHF 15 EUR 13 GBP 12 USD 15
Compliance Capture and Archive with selective recording rules
Per user per month*, from
CHF 19 EUR 17 GBP 15 USD 19
Compliance Capture, Archive and Speech Analytics
Per user per month*, from
CHF 23 EUR 19 GBP 19 USD 23
Licensing tailored for private-tenant environments
Pricing available on request
Operational Model
Multi-Tenant
Multi-Tenant
Multi-Tenant
Private-Tenant
Minimum User Commitment
25
10
10
100
Speech Analytics Standard Add-On
Vector 5
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Communication Platforms
Vector 6
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Luware Nimbus
Vector 5
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Microsoft Teams
Vector 5
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Zoom
Vector 6
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IPC Unigy
Vector 6
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BT Trading
Vector 6
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Mobile providers
Vector 6
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Cisco
Vector 6
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Genesys
Vector 6
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SIPREC
Vector 6
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Modalities
Vector 6
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Voice
Vector 5
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Chat
Vector 6
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Screen share
Vector 6
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Video
Vector 6
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Web Portal
Vector 6
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Vector 5
Search & playback
Vector 5
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Ongoing recordings
Vector 5
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Manual labelling
Vector 5
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Dashboards & reports
Vector 5
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Download recordings
Vector 5
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Form-based evaluation
Vector 5
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Integration APIs
Vector 6
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Vector 5
Compliance
Vector 6
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Legal hold
Vector 5
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Case management
Vector 5
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Approval workflows
Vector 5
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Automatic labelling
Vector 5
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Voice quality check
Vector 5
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Teams CDR reconciliation
Vector 6
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Security
Vector 5
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Azure Entra ID authentication
Vector 5
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Role-based access control
Vector 5
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Audit logging
Vector 5
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Storage
Vector 6
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Vector 5
Retention policies
Vector 5
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Encryption & signing of recordings
Vector 5
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Azure storage support
Vector 5
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Azure private endpoint connection
Vector 5
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Multiple Azure storage containers
Vector 5
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Multiple storage accounts
Vector 6
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Alternative storage providers
Vector 6
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Selective Recording
Vector 5
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Recording modes
Vector 5
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Control recording (pause/resume)
Vector 5
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Teams app for controlling recording
Vector 5
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Recording rules for Nimbus
Vector 5
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Announcements
Vector 6
Vector 5
Vector 5
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Microsoft announcements
Vector 5
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Multi-lingual standard PSTN announcements
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Custom PSTN announcements
Vector 5
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Miscellaneous
Vector 6
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Conversation import/export
Vector 5
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Transcoding
Vector 6
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*Minimum commitment is 12 months, billed annually and auto-renews. Full terms and conditions available here.​​

AI Speech Analytics

 

AI Speech Analytics analyzes recorded calls to extract valuable insights using artificial intelligence. It automatically transcribes conversations, identifies key trends, measures sentiment, and detects compliance issues, helping organizations improve customer service, agent performance, and adherence to regulatory standards.

Included Functionality Vector 5
Available Functionality Vector 6
CHF EUR GBP USD
Speech Analytics Standard
Speech Analytics Advanced
Risk Profiling
Features
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Speech transcription (ASR)
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Jump to topics
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Diarisation
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Sentiment analysis
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Summarization
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Transcription export
Vector 5
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Domain language training & model building
Vector 5
Automatic language detection
Vector 5
Multi-language per user
Vector 5
Included Hours of Transcription per User/Month
100
100
100

Book a demo

Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data