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Luware Nimbus Pricing and Features

 Flexible licensing to fit your needs

 
Prices Attendant Console Book a Demo

Luware Nimbus for Routing and Contact Center

 

Luware Nimbus follows a modular and flexible licensing structure that makes it easy to staff and scale your contact center operations.

 

Our Routing solutions streamline and optimize call handling within Microsoft Teams by intelligently directing incoming calls to the right agents or departments based on predefined rules and criteria.

 

Our Contact Center solution empowers organizations to manage and optimize customer interactions within Microsoft Teams. They provide advanced features for handling inbound and outbound communications, including intelligent routing, comprehensive reporting, and real-time monitoring.

 

Full Functionality Vector 5
Partially Available Functionality Vector 6
CHF EUR GBP USD
Adds extensive telephony and workflow functionalities.
Licensed per service
(for 25 services or more).
CHF 77 EUR 72 GBP 64 USD 77
Adds basic contact center functionalities.
Licensed per service
(for 25 services or more).
CHF 154 EUR 162 GBP 135 USD 154
For large-scale contact centers.
Licensed per user
(for 25 users or more).
CHF 88 EUR 77 GBP 72 USD 88
Employee tools
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Teams for taking calls
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Current calls in queue
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Outbound service calls
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Luware Nimbus Assistant
Vector 6
Vector 5
After call work
Vector 5
Work profile
Vector 5
Persistent RONA state
Vector 5
Workflow
Vector 6
Vector 5
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Workflow editor
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Announcements
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Text to speech announcements
Vector 5
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Music on hold
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IVR/Auto attendant
Vector 5
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Transfer
Vector 5
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Collect Information
Vector 5
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Availability Based Routing
Vector 5
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Check Queue Position
Vector 5
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Save to parameter
Vector 5
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Routing decisions
Vector 6
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Vector 5
IVR/Auto attendant
Vector 6
Vector 5
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Opening hours
Vector 5
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Service availability
Vector 5
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Parameter based
Vector 5
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Distribution Priority
Vector 5
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Skill based
Vector 5
Distribution
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Vector 5
Longest idle / fair queue
Vector 5
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Employee presence
Vector 5
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Interactive queuing
Vector 5
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Call picking
Vector 5
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Skill category
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Skill level
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Distribution Policies
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Context
Vector 5
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Customer Information
Vector 5
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Power Automate integration
Vector 5
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Website/CRM screen-pop
Vector 5
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Reporting
Vector 6
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Vector 5
Power BI
Vector 5
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Preconfigured user & group dashboards
Vector 5
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Customizable dashboards & wallboards
Vector 5
Service reporting (real-time)
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Codes
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Tags
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Wallboards
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Selected at distribution profile
Vector 5
After call work
Vector 5
Service call supervision
Vector 5
Administration
Vector 6
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Multi-language
Vector 5
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User management in Teams
Vector 5
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Role-based access
Vector 5
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Activate/deactivate users
Vector 5
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Change workflows
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Manage opening hours
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Support
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Standard: 7am-7pm CET
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Premium: 24x7
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Luware Nimbus Attendant Console for operators and receptionists

 

Our Attendant Console is a powerful tool designed for receptionists and operators within Microsoft Teams. It facilitates efficient call handling by providing features like call queuing, routing, and transfer, along with real-time presence information.

CHF EUR GBP USD
Microsoft Teams
Your current tool.
See module
Licensed per named user
(for 25 users or more).
CHF 30 EUR 30 GBP 23 USD 30
Call handling
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Teams for taking calls
Vector 5
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Park call
Vector 5
Current calls in queue
Vector 5
Call picking
Vector 5
Transferring calls
Vector 6
Vector 5
Transfer to specific numbers
Vector 5
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Blind transfers
Vector 5
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Safe transfer
Vector 5
One-click transfer
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Contacts
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Contact search
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Favorite contacts
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Custom contact groups
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View contact source
Vector 5
Personal contacts
Vector 5
Custom address books
Vector 5
Notes on contacts
Vector 5
Colleagues’ availability
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Employee presence
Vector 5
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Calendar lookup
Vector 6
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Start chat with colleagues
Vector 6
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Write email to colleagues
Vector 5
Employee productivity
Vector 6
Vector 5
Multi-language
Vector 5
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Customer information
Vector 6
Vector 5
User-optimized browser-version
Vector 5
Overview of services
Vector 5
Opt in/out of service
Vector 5
Support
Vector 5
Standard: 7am-7pm CET
Vector 5
Premium: 24x7
Vector 6

Book a demo today

Contact us for a proof of concept and discover the power of Luware Nimbus.

Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?