On-Demand Webinar: Keeping your data safe when you move to a SaaS Contact Center
Learn how to securely leverage the cloud for your customer interactions by partnering with a trusted provider.
Cloud-based contact center technologies offer scalability, flexibility, and cost-effectiveness, especially when integrated with platforms like Microsoft Teams. However, security and compliance concerns often hinder adoption, impacting customer management and competitiveness. Despite the hesitations, the cloud represents the future of contact centers. Watch our on-demand webinar or read our blog post to learn how partnering with a certified provider keeps your customer data safe.
What We Covered
- The importance of strategical integrity and how it plays a central role in serving the client and internal collaboration.
- The importance of complying with European laws and standards.
- The importance of using a solution that is physically secure and well-protected, and that complies with Microsoft certifications for contact centers.
- The importance of adhering to security standards and certifications, such as ISO and SOC 2 Type 2, in the cloud.
- The importance of the graph API and how it provides a certain level of trust.
- The importance of selecting the right solution that is scalable and located in a safe place.
Stay Up to Date With Customer Service Trends
Blog
MS Teams Contact Center Implementation
Discover how the MS Teams contact center implementation transformed Derby City Council's communication, boosting efficiency and citizen engagement. Learn from their journey and explore key considerati...
Navigating Compliance in 2025: Key Trends and Innovations
Learn how to tackle compliance challenges with actionable measures and innovative solutions to stay efficient and ahead of regulations.
How To Unlock The Potential of Your Microsoft 365 Suite
Unlock the full potential of your Microsoft 365 suite with AI-powered tools like Copilot. Learn how to leverage the Microsoft ecosystem and partner solutions for optimized business operations and cust...