Efficient Ticketing With the Helpdesk Software for IT Pros
Save time spent on IT tickets by centralizing your IT helpdesk in Microsoft Teams. With Luware Nimbus you can automatically assign tickets to the most suitable IT pro and give them the tools they need for efficient incident management.
Add contact center features to Microsoft Teams
Install Luware Nimbus to your Teams app store. Assign it to a services line or specific users to add extended contact center functionality to Teams.
Steer your entire incident management in Microsoft Teams
Luware Nimbus integrates with your favourite business tools. Add your ticketing tool or CRM with the drag-and-drop workflow editor. And set- up automated workflows between applications in a few clicks.
Effectively handle tickets in Microsoft Teams
Automatically distribute new tickets or tasks to an available IT pro. He or she will receive context information and can help employees directly through Teams chat, call, and/or screenshare.
IT Pros Love Luware Nimbus
“Luware Nimbus has provided us with comprehensive reporting on call volume with evaluations on busy times, wait times and missed calls. It has made workforce management much easier. We now see in real-time how many customers are calling and can add agents accordingly.”
Improve Response Times
In today's fast-paced business world, every second counts. Server downtime and login issues aren't just frustrating – they’re costing you money. That's why fast and efficient incident management is crucial.
When a problem occurs, Boomers want to pick up the phone whilst Millennials prefer to chat. Allowing for these different preferences is essential to shorten response times. By integrating your IT helpdesk into Microsoft Teams, employees can quickly reach IT support in their preferred modality, whether that be text, voice, video or screenshare.
With Luware Nimbus you can consolidate your IT helpdesk into one intuitive platform and keep track of all your IT tickets and tasks. And even automatically assign them to the most suitable IT Pro based on their skills and expertise.
With Luware Nimbus, You Can:
Streamline Workflows
Centralize all your tools and processes into a single platform, enhancing efficiency and simplifying operations.
Enhance Efficiency
Streamline IT service with intelligent ticket, call, and task distribution to ensure each issue is handled by the right IT pro.
Exceptional Service
Empower employees with the flexibility to connect via chat, voice, video, or screenshare—whichever suits their needs best.
Automate IT-Ticketing Workflows
Increase efficiency and streamline IT support with automation and AI. By automating mundane and repetitive tasks, you can free up your IT professionals to focus on more important work such as driving technological innovation.
The intuitive drag-and-drop workflow editor in Luware Nimbus allows you to design and implement custom workflows with just a few clicks. The Teams-native help desk software also allows you to leverage the latest Microsoft AI stack, such as Copilot, to enhance your IT support.
Equipped with these tools, you can outsource routine questions to chatbots and automate simple incident management scenarios, such as categorizing IT tickets or automating responses to password resets. And by diverting simple tickets, your IT professionals can spend more time on more complex technical issues.
With Luware Nimbus, you benefit from:
Automate routine tasks
Trigger actions and automate routine tasks between and within business tools with the intuitive drag-and-drop editor.
Get support from Virtual Assistants
Help IT Pros find the answer more quickly by leveraging Copilot to scan through the internal knowledgebase.
Provide 24/7 Support
Improve customer satisfaction by utilizing chatbots to answer simple queries around the clock.
Embrace Cloud Telephony With Microsoft Teams
Integrate Microsoft Teams with the public switched telephone network (PSTN) to streamline all your communication – both internal and external – through one intuitive platform. In this white paper you will learn:
- How cloud telephony works
- How to connect Microsoft Teams to the PSTN
- The difference between Calling Plans, Direct Routing and Operator Connect
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