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Call & Task Routing- Reporting and Compliance Recording

Make every customer interaction count.

Unify collaboration, communication, and customer service within the familiar Microsoft Teams environment. Our solutions connect the dots in your application landscape and help you get the most out of the tools you already have.

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Our Solutions, Tailored to Your Needs

Contact Center as a Service

Extend Microsoft Teams with contact center and intelligent task routing capabilities to effectively manage customer inquiries.

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Conversation Recording as a Service

Capture, store, and analyze all your conversations across all platforms – from Microsoft Teams to Trader Voice – for training and regulatory purposes.

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Why Choose a Luware Solution?

  • Elevate your Microsoft Teams experience with extended contact center and task-routing functionality.
  • Unify your IT landscape and build end-to-end processes that deliver results.
  • Capture, store, and analyze your conversations to improve your customer service and stay compliant.

Microsoft Certified

4x Verint Compliance Partner of the Year

70 Net Promoter Score

Trusted by 1,000+ Businesses From All Industries

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Generali Switzerland consolidated over 350 service lines to standardize its customer service with Luware Nimbus.

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The Cambridgeshire and Peterborough NHS Foundation Trust saved over £4.7 million by centralizing all communication in Microsoft Teams.

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KBC records over a million calls per month with Luware Recording to adhere to financial regulations such as MiFID.

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Book a Demo

You have to see it to believe it. Schedule a live demo with one of our specialists.