Feature

Reporting and Analytics for Microsoft Teams

Are you missing calls? How do customers prefer to reach you? When are your agents swamped?

With in-depth live and historical reporting for Microsoft Teams, you'll get clear answers.

Book a Demo Luware Nimbus

Monitor & Analyze Every Customer Interaction, in Real-time and Over Time

Are you missing calls? How do customers prefer to reach you? When are your agents swamped? With in-depth live and historical reporting for Microsoft Teams, you'll get clear answers.

Finally, understand your call volume, preferred channels, and peak hours – Luware Nimbus gives you all the insights you need to optimize your contact center for a great customer experience and peak agent performance.

Benefits: How Detailed Analytics
Optimizes Your Customer Center

Forget generic reports. Luware Nimbus dives deep, giving you insights into call volumes, user trends, and more.

Improve customer experiences

Real-time reports can help track customer success, customer effort, customer demands, and customer sentiment. This knowledge helps refine the customer journey, anticipate consumer actions, and proactively engage customers.

Elevate agent performance

Performance evaluations and reports can help managers understand what’s happening in each individual interaction, evaluate agent performance, and provide agent feedback opportunities.

Optimize costs

Unified reporting provides insights to streamline workflows and identify small inefficiencies that create big costs over time. Analytics can provide evidence to back requests to stakeholders for necessary changes.

How does Reporting and Analytics for Microsoft Teams Work?

By understanding your customer interactions, you can identify areas for improvement. This could mean streamlining processes, adding resources at peak times, or even personalizing the customer journey. The result? Happier customers and a thriving business.

Would you prefer to experience the feature live in action?

Book a Demo

Explore Reporting and Analytics Functionalities for Microsoft Teams in Luware Nimbus

Monitor Real-Time Call Traffic

Oversee Service Statistics and Trends

Dive Into Detailed Historical Reporting

Create Bespoke Dashboards

Connect With BI Tools Like Power BI

What Our Clients Are Saying

“A big advantage of Luware Nimbus is that all employees work with the same telephony solution, so we can easily compare the different units and ensure consistent reporting across the company,”

Sonja Rupf Generali Switzerland

“We knew that most teachers would call the Education Services hotline during lunch, but the exact caller count remained elusive. [Luware Nimbus has] made workforce management much easier. We now see in real-time how many customers are calling and can add agents accordingly.”

Thorsten Stiebig NetCologne IT Services

No More Guesswork

See how your agents are performing and identify areas to improve the customer experience.

Happy Customers, Happy Team

Use these insights to optimize your MS Teams contact center, leading to smoother interactions for your customers and a more efficient workflow for your agents.

Proactive Problem Solving

Don't wait for issues to arise. Use historical data to identify trends and predict potential bottlenecks. By anticipating challenges, you can proactively adjust staffing or resources.

Ready To Turn Data Into Happy Customers?

With Luware Nimbus you can make informed decisions, optimize workflows, and deliver exceptional customer service – all backed by the power of data.

Reporting and Analytics for Microsoft Teams

Monitor & Analyze Every Customer Interaction, in Real-time and Over Time