Manually updating the same configurations for multiple employees is tedious and inefficient, especially in customer service environments where large teams with high employee turnover are common. Keeping employee records up to date can quickly become a full-time task.
The bulk edit feature in Luware Nimbus makes it easy to manage multiple data entries and improves data quality. It allows service and user administrators to compare, standardize, and review entries and settings such as licenses, features, and default configurations. One customer saved up to 56,000 clicks during a migration by bulk editing multiple users.
The bulk edit feature enables system administrators to compare multiple records and highlight their differences. For example, as employees undergo ongoing training, inconsistencies in their qualifications and skills for skills-based routing may arise over time. Bulk editing helps standardize these changes by applying uniform configurations to up to 25 entities at once. The bulk operations overview also provides a clear summary to track the applied changes.
Bulk editing can be used to manage user settings such as licenses, skills, responsibilities, or “Not Available” reasons. It also helps with service management and can be applied to Organizational Units, opening hours, and workflows.
Bulk editing is a powerful tool but carries inherent risks, as changes cannot be undone. Mistakes such as unintentionally removing licenses from multiple employees, misconfiguring settings, or assigning the wrong responsibilities to users potentially negatively impacting business operations. To mitigate these risks, it is advisable to test changes with a small pilot group before rolling them out to the entire organization. This ensures that potential problems are identified and resolved before they impact critical systems.
