Improve communication across the entire value chain with a contact center solution for Microsoft Teams. With Luware Nimbus, you can centralize all your communications in Microsoft Teams to improve your manufacturing operations.
Keeping up in the financial industry can be tough. You need to satisfy demanding customers, comply with strict regulations, and get things done quickly. Work more effectively by adding contact center capabilities to Microsoft Teams. This gives you the tools to manage your tasks efficiently.
Create a better patient experience by centralizing all your communications in Microsoft Teams. Luware Nimbus is a HIPAA-compliant contact center for Microsoft Teams. It gives you the tools you need to offer patients a personalized and efficient service.
With an omnichannel contact center, you can meet customers where they are, whether it's a phone call, live chat, email and social media. Ensure consistent support and build stronger customer relationships.
Engage with every customer in real-time by integrating live (video-) chat directly into your website you can be there for your customers in real-time, providing support and assistance instantly, wherever and whenever.
With Luware’s comprehensive and fully managed cloud recording solution, you can rest assured that your conversations across all platforms – from Microsoft Teams to Trader Voice – are securely recorded to meet your regulatory requirements.
We are looking for as soon as possible for a Mid/Senior Manual QA Testing Engineer, as additional support for our outstanding Development Team in Poland
Functionality
CRM Integration
Bridge the gap betweenMicrosoft Teams, yourCRMand yourtechnology stack. This add-on transforms your existing CRM into a user-friendly contact center tool – all within the familiar Teams interface.
Are you missing calls? How do customers prefer to reach you? When are your agents swamped? With in-depth live and historical reporting for Microsoft Teams, you'll get clear answers.
Managing call groups and call queues in Microsoft Teams involves organizing and handling incoming calls within a team. Instead of disconnections, callers are placed in a virtual waiting room where they can listen to hold music, learn about your business, or opt to leave a voicemail.
Workflows tell your communication system how and where to guide incoming calls, messages, and tasks.Use workflow management to create a customized welcome message, or automatically route calls to the right department.
Empower your organization with proactive misconduct identification and compliance assurance. Leverage Luware Recording's data analysis tools to seamlessly correlate information and preempt misconduct risks before they escalate into critical incidents
