What's new? The Standby Duty Workflow Element feature is now live. Additionally, we’ve implemented an expanded view for Editor Pages.
Standby Duty Workflow Element
The Standby Duty Workflow Element will now be activated in Innovator and production environments.
Thank you to all of you who took the time to test this version.
The Standby Duty Workflow element can be utilized to call through a list of phone numbers (such as mobile phones) and connect the customer with an employee who is available outside business hours or on standby duty.
The phone number list is a semicolon-separated list of standardized phone numbers, which can be provided either by a custom parameter or as a direct entry.
The element itself allows setting some specific settings like the Max Attempt Cycles, which determines, how often we should try to go through the list of phone numbers and try to call them in case, nobody accepted the call so far.
If nobody accepted the call after all cycles have been finished, we leave the element by the No One Reached exit.
To prevent calls from reaching voicemail, you have to add an announcement and request a DTMF tone. If someone answers, the announcement plays and the system waits for a DTMF tone. If no tone is received, it assumes the call was not accepted or went to voicemail, and moves to the next number on the list.
Smaller Improvements
Expanded View for Editor Pages
We got many requests from our customers, that they would like to have more space while they are editing, e.g., a workflow or a non-personal dashboard within Luware Nimbus admin portal. We now introduced the new “Expand view” which will expand the window so no menu or other element is using additional space. Try it out!
