Luware's Leadership Team
Our Executive Leadership Team is focused on strategically growing our solution portfolio, leading our people, and positioning Luware for long-term success.
Serge Gansner
Chief Executive Officer
Serge Gansner is an experienced businessman. Before founding E2E Technologies, he held a number of executive-level IT management positions in the Swiss banking sector. Following the sale of his company, he took on board and foundation mandates. He also consults with boards and management teams as an executive leadership coach.
Connect on LinkedIn
Michael Jakob
Chief Technical Officer
Michael Jakob is co-founder and CTO of Luware. As a graduate of the University of Rapperswil, his bachelor thesis laid the foundation for the products LUCS and TeamManager, which quickly showed a market demand and led to the foundation of Luware in 2010. Since then, Michael has not only been responsible for the technical development of Luware's contact center solutions but also designed and specified the latest SaaS Product Nimbus from Scratch with his produce engineering team.
Connect on LinkedIn
Sabrina Deakin
Chief Operating Officer
Sabrina Deakin, Chief Operating Officer at Luware, trained as a lawyer and has many years of international experience in operations, legal, risk and compliance. Sabrina leads Luware’s group-wide corporate services teams and her leadership is instrumental in driving scalability through the organisation.
Connect on LinkedIn
David Fischer
Chief Sales Officer
As Chief Sales Officer at Luware, David Fischer brings over two decades of expertise in customer service and IT solutions. Joining the company in 2015, he swiftly rose through the ranks, showcasing a keen ability to align Luware's offerings with market needs. His strategic leadership has been crucial in sculpting Luware's growth trajectory, ensuring that the solution portfolio not only meets but anticipates customer demands. David champions a collaborative team environment, driving innovation and ensuring the team's efforts resonate directly with client success.
Connect on LinkedIn
James Cadman
Chief Customer Officer
James Cadman, Luware's Chief Customer Officer brings over 15 years of experience in the telecoms and unified communications industries. His background in transformation and leadership has enabled him to reimagine Luware's service offering, ensuring customers achieve their business goals from onboarding all the way through the customer lifecycle. His leadership in building scalable teams has been pivotal to meeting the demands of Luware's growth.
Connect on LinkedIn
Arno Müller
Chief Financial Officer
Arno Müller, Chief Financial Officer at Luware, is a Swiss Certified Public Accountant, CFA Charterholder and CMA. Arno brings a wealth of financial and accounting experience to Luware, having previously held senior consulting roles at ZETRA International and Deloitte in M&A, corporate finance, and financial audit. With his expertise in strategic business planning and financial reporting, he is leading Luware on a long-term path of sustainable growth.
Connect on LinkedIn
Alexander Grafetsberger
Chief Business Officer, Luware Recording (CBO)
Alexander Grafetsberger is the CBO of Luware Recording and Managing Director of Luware UK. His journey at Luware, which began as a systems engineer in 2013, has been one of continuous advancement. His deep knowledge of technology and keen understanding of customer-specific business needs has been instrumental in shaping the architecture and resilience of Luware’s contact center and recording solutions.
Connect on LinkedIn
Talk to an Expert
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
- Extending Microsoft Teams with intelligent call- and task-routing
- Transforming Microsoft Teams into a contact center
- Enhancing Microsoft Teams with an Attendant Console
- Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
- Transcription and intelligent speech analytics to gain insights from conversational data