Attendant Console for Microsoft Teams
Turn every call into a positive experience — support your team with an attendant console for effortless call management.
The Luware attendant console allows you to instantly identify callers, check colleague availability, and to transfer them to the right person with just one click.
Impress From the First Ring
Greet callers by name, access colleague information, and facilitate smooth transfers, creating a professional first impression.
Efficiently Route Calls
See caller ID, check colleague availability, and transfer calls with an intuitive dashboard.
Boost Productivity
Boost customer satisfaction with a centralized view of calls. Empower your team to resolve issues faster with minimal training.
Scale Up
The Attendant Console adapts to your organization's needs: Luware Nimbus is making it easy to add features and capacity as you grow.
Explore the Attendant Console Functionality
Caller ID & Quick Actions
- Prominently displays caller information (name, number, company, status).
- Allows you to answer, decline, or mute calls easily.
- Set your presence status.
- Chat and mail templates
Intuitive Call Dispatching
- Transfer callers to their desired destination.
- Transfer calls to specific extensions, or team members.
- Transfer calls with different modes (blind, safe, consultative).
- Conference multiple parties into a single call.
- Park calls for later retrieval.
- Manage visual call queues with estimated hold times.
Integrated Contacts & Directory
- Search contacts by name, number, or department.
- Access detailed contact information with phone numbers, mail addresses , and notes.
- Create and edit contacts directly from the dashboard.
Productivity Tools & Calendar Integration
- Take notes during calls.
- See colleagues' real-time availability status for efficient transfers.
- View upcoming calendar events alongside calls to avoid conflicts.
Powerful Integrations & Functionality
- Connect with CRM and other business tools for a unified workflow.
- Find colleagues or services by name or job title using the search bar.
- Access caller information from connected CRMs or phone books.
- View real-time call performance metrics (queue size, wait times).
Solve Call Management Challenges
Why Your Business Needs an Attendant Console
In essence, if your company is experiencing any of these issues, it's a strong sign you might benefit from an attendant console to improve your daily business.
Stop Dropped Calls, Missed Opportunities and Frustrated Customers
If calls are going unanswered or reaching the wrong departments, it leads to missed opportunities and frustrated customers. An attendant console with features like call routing based on caller ID or department designation ensures calls reach the right person quickly.
Help Overwhelmed Receptionists Handle High Call Volumes
In offices with high call volume, receptionists can become overwhelmed, leading to longer wait times and dropped calls. An attendant console streamlines call handling by allowing them to manage multiple calls efficiently.
Prevent Unprofessional First Impression Because of Uninformed Staff
When calls get directed to the wrong people or there's a lack of information about callers, it creates a negative first impression. Our attendant consoles with directory integration allow for personalized greetings and efficient call transfers.
Limited Features Limit Your Business
Basic phone systems lack features like call hold, conferencing, or transferring. The attendant console offers a wider range of functionalities, improving overall call management.