Discover how AI for customer service is transforming support operations, enhancing efficiency, and delivering personalised experiences for businesses and customers alik
MiFID III must be implemented by September 2025. Learn how it impacts communications compliance, key changes from MiFID II, and what steps to take now.
AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.
Get key takeaways from the largest RegTech event in the world, and a glimpse into our latest cloud research. Download the white paper now!
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Leverage better insights with greater efficiency, lower compliance costs, and stronger risk mitigation inside Luware Recording. Get a free trial now!
Discover how AI for customer service is transforming support operations, enhancing efficiency, and delivering personalised experiences for businesses and customers alik
MiFID III must be implemented by September 2025. Learn how it impacts communications compliance, key changes from MiFID II, and what steps to take now.
AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.
Smarter financial compliance: Luware Recording’s unique approach is helping businesses detect risk faster and boost efficiency. Find out what sets it apart.
Financial businesses choose Luware for compliance that doesn’t crack under pressure. Find out what sets us apart—and what a donkey has to do with it.
Get key takeaways from the largest RegTech event in the world, and a glimpse into our latest cloud research. Download the white paper now!
Excellent customer service during recessions builds trust, retains customers, and drives growth. Learn how leveraging technology can elevate your customer experience in tough economic times.
Contact center administrators can use the bulk edit feature to manage and edit multiple entities simultaneously.
Explore Microsoft's three models for integrating contact centers with Teams Phone: Connect, Extend, and Unify. Learn their benefits and pitfalls in this blog post.
Luware Recording’s newest update is here with powerful, highly anticipated new APIs. Stay ahead—discover the new features today!
Introducing Luware Nimbus Power, our next-gen Teams-integrated contact center utilizing Microsoft's Teams Phone extensibility. Get AI, dual persona & more: join the waitlist for updates.
Discover how the EU AI Act impacts the financial industry. Download our white paper to get key insights and actionable steps on how to stay compliant.
SaaS isn't dead—it's evolving. AI will remove inefficiencies, but apps that unlock a business's full potential will thrive.
Learn how to track key metrics like call volume, AHT, and FCR. Discover best practices for data analysis and visualization. Improve customer experience.
DORA mandates proof that your third-party IT service provider is meeting its commitments. Here's how to verify it truly is.
Discover the latest updates for Microsoft Teams compliance recording and why vendors providing solutions must recertify their products regularly.
Discover how the MS Teams contact center implementation transformed Derby City Council's communication, boosting efficiency and citizen engagement. Learn from their journey and explore key considerati...
Learn how to leverage data to optimize operations, improve customer satisfaction, and drive business growth. Discover key metrics and best practices.
Learn how to tackle compliance challenges with actionable measures and innovative solutions to stay efficient and ahead of regulations.
Microsoft offers a powerful technology platform. Third-party vendors help businesses maximize its potential.
Regulations are becoming increasingly complex. Discover three key measures that made compliance more manageable for financial institutions in 2024.
Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!
Microsoft is retiring Teams phone voice-enabled channels coming June 2025. This guide explains why, explores the impact, and offers practical steps and alternative solutions to ensure a smooth transit...
Learn what makes us stand out and how we enable financial institutions to focus on their core business while staying compliant.
Join us at Enterprise Connect 2025 to explore the latest in communications and CX, plus save $700 with code LUWARE. Visit Booth 435 for cutting-edge solutions.
Discover how call routing can transform your business communication, improve customer experience, and increase operational efficiency.
New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.
Explore key customer service trends shaping 2025, including AI, personalization, omnichannel support, and data privacy.
A new level of commitment: We're significantly elevating our SLA (Service-Level Agreement). Learn more about this milestone and how it benefits you.
New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.
Discover the key themes from the 2024 XLoD conference and explore how compliance officers can navigate an AI-driven future with confidence.
Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.
Learn how financial institutions can leverage communication surveillance to detect and prevent misconduct, ensure compliance, and protect sensitive data.
Discover the 100th Luware Nimbus release! New Attendant Console, enhanced features, and seamless transition. Learn more.
Benefit from enhanced AI, speech recognition, and multilingual support to ensure regulatory compliance, improve efficiency, and gain a competitive edge.
This collaboration marks a significant step forward in our mission to deliver comprehensive compliance solutions for our customers.
Easily capture, store, and analyze team communications: Learn how to protect your business and stay compliant with an indispensable tool.
When it comes to artificial intelligence (AI), the sheer variety of models available can feel like navigating a maze. For businesses and developers alike, this diverse landscape demands careful consid...
Experience personalized, global customer service at Luware. Our dedicated teams provide expert support, ensuring your satisfaction. With a focus on efficiency and transparency, we drive business succe...
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of resources.
With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.
The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p
New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o
Luware has earned the distinguished Verint Elite Partner certification, recognizing our advanced expertise, experience, and superior support capabilities.
The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into
Find out, why you have to investigate your provider's hosting locations-even more so if you're constrained by compliance regulations.
Discover five unexpected benefits of our SOC 2 attestation and gain expert tips from PwC to enhance security, operational efficiency, and customer trust.
The new partnership with comitFS enables Luware Recording to offer its customers even more comprehensive compliance solutions.
Overwhelmed by customer emails? Learn how to boost agent efficiency and customer satisfaction with AI-powered email analysis.
The Board of Directors has appointed Serge Gansner as the new CEO of Luware, effective immediately. He has been leading the company on an interim basis sin
Learn how Luware Recording's advanced transcription and sentiment analysis enhance efficiency, customer service, and data privacy in your industry.
New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More
Learn how the new certified connector can enhance your workflow and integration with Luware Nimbus and 3rd Party systems.
Enhance customer experiences and streamline support operations with Copilot chatbot integration. Learn how AI-powered chatbots can automate tasks, provide instant responses, and personalize user inter...
Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget
More efficient, more accurate, more cost-effective: Find out how you can use AI profitably to better ensure compliance now.
Luware Nimbus is more than a communication tool; it's an investment in business growth. By integrating seamlessly with Microsoft Teams, it empowers companies to work more efficiently, collaborate effe...
Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.
Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.
Comprehensive audit capabilities, secure storage and more: Find out how you can meet all your compliance requirements with Luware Recording.
New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one
Discover how compliance recording helps organizations meet regulatory requirements, mitigate risks, and improve customer interactions.
Discover why Luware' compliance solution was awarded with the Verint Financial Compliance Hosting Partner Award.
A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be
Discover how Luware transforms Teams-based challenges into opportunities, elevating the customer experience and operational efficiency for Teams users.
Discover how omnichannel capabilities for teams-based contact center work and how they will boost productivity of your customer service.
Learn how to securely leverage the cloud for your customer interactions by partnering with a trusted provider.
Why it's critical to equip receptionists with an attendant console to make a great first impression.
Find out how you can record calls easily and in compliance with the law, minimize risks and gain important insights at the same time.
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.
DORA mandates proof that your third-party IT service provider is truly meeting their commitments. Learn why Luware is an accountable and reliable choice.
Serge Gansner will manage Luware's operations as interim CEO until a permanent successor to Philipp Beck is found.
Understanding the role and importance of SOC 2 compliance is essential for anyone involved in selecting, integrating, or managing a SaaS solution.
Learn why you should look for a SOC 2 Type II attestation in a software provider, and why the former is more than a certification.
2023 was a big year for Luware. Let's reflect on the past year by crunching some numbers.
Call recording software is an indispensable tool, and not just for compliance. Learn how to unleash its full potential with our tips.
Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
Meet Julia, Quality Assurance Engineer and Scrum Master at Luware.
Why security and compliance concerns shouldn't stop your business from taking advantage of a cloud-based contact center.
Nimbus is a flexible and modular solution that meets the needs of any organization. Now, we also offer trainings that take these individual needs into account.
Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.
What makes the role of a QA engineer at Luware exciting is that it’s more proactive than in most other companies.
How mature is AI technology, and what impact will it have on the future of work in the contact center industry?
Joris is a system engineer in Zurich and handles customer requests and supports customers in migrating to the latest cloud technology.
How Luware prevented Martina from giving up her career in the tech industry.
The Luware exchange program is a unique opportunity to immerse yourself in a new culture.
The best IT helpdesk solution is right in front of you: Microsoft Teams.
Find out how to transition from Skype for Business to Teams, what Teams can and cannot do, how to overcome its limitations, and how to leverage Teams Phone.
Steven joined Luware as a part-time employee in marketing. Today, he is the mastermind behind the Nimbus user interface and user experience.
Luware was honored with the Verint Compliance Partner of the Year Award. Find out why our solution stands out in this article.
What is Cloud telephony and what does it have to do with Microsoft Teams?
Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.
Keep your call records organized with codes and tags to gain meaningful insights into your contact center.
The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many
Dynamics 365 CS and Luware Nimbus have a fundamentally different approach to customer service.
Power Automate is Microsoft’s low-code automation and integration platform.
In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.
Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.
5 Tips to set up call queues and group calls in Microsoft Teams.
Their network helped Luware’s founders to present their idea to the Microsoft Development Center and laid the foundation for the collaboration with Microsoft
Luware launches a fully cloud-based compliance and quality management recording solution for Microsoft Teams.
Introducing Luware Nimbus Power, our next-gen Teams-integrated contact center utilizing Microsoft's Teams Phone extensibility. Get AI, dual persona & more: join the waitlist for updates.
Excellent customer service during recessions builds trust, retains customers, and drives growth. Learn how leveraging technology can elevate your customer experience in tough economic times.
Leverage better insights with greater efficiency, lower compliance costs, and stronger risk mitigation inside Luware Recording. Get a free trial now!
Leverage better insights with greater efficiency, lower compliance costs, and stronger risk mitigation inside Luware Recording. Get a free trial now!
