Expert Insights, News, and Stories From the Field

Industrie Automation & AI Digital transformation

Improvements and New Features: Standby Duty Workflow Element & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

26.11.2024

Customer Service Trends 2025

Explore key customer service trends shaping 2025, including AI, personalization, omnichannel support, and data privacy.

21.11.2024

Luware Unternehmensnachrichten

Elevating Our SLA

A new level of commitment: We're significantly elevating our SLA (Service-Level Agreement). Learn more about this milestone and how it benefits you.

20.11.2024

Events Automatisierung & KI Luware Recording Digitale Transformation

Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

20.11.2024

Navigating the Challenges of AI in Regulatory Compliance: My Key Takeaways from XLoD

Discover the key themes from the 2024 XLoD conference and explore how compliance officers can navigate an AI-driven future with confidence.

15.11.2024

Luware Nimbus

Forrester Landscape for Contact Center 2024

Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.

5.11.2024

Attendant Console Produkte PM Perspective

Safeguarding Finance: The Power of Surveillance

Learn how financial institutions can leverage communication surveillance to detect and prevent misconduct, ensure compliance, and protect sensitive data.

18.10.2024

Celebrating Our 100th Luware Nimbus Release

Discover the 100th Luware Nimbus release! New Attendant Console, enhanced features, and seamless transition. Learn more.

18.10.2024

Verint’s Acquisition of Intelligent Voice: A Game-Changer for Luware Recording and Our Customers

Discover how Verint's acquisition of Intelligent Voice revolutionizes Luware Recording. Benefit from enhanced AI, speech recognition, and multilingual support for superior compliance solutions. Ensure regulatory compliance, improve efficiency, and gain a competitive edge with Luware.

8.10.2024

Luware Luware Recording Blog

Luware Recording Partners with SteelEye for Communications Surveillance

We are excited to announce our new strategic partnership with SteelEye, the pioneering provider of integrated surveillance solutions. This collaboration marks a significant step forward in our mission to deliver comprehensive compliance solutions for our customers.

4.10.2024

Microsoft Teams Compliance Recording: The Essential Guide

Microsoft Teams Compliance Recording: Ensure regulatory compliance with this essential tool. Capture, store, and analyze team communications easily.

1.10.2024

Luware Nimbus Blog

AI Model Comparison: How to Choose the Best AI for You

When it comes to artificial intelligence (AI), the sheer variety of models available can feel like navigating a maze. For businesses and developers alike, this diverse landscape demands careful consideration, especially when searching for the perfect fit for specific tasks.

27.09.2024

Luware Nimbus Luwarian Life 2024

Global Service with a Personal Touch

Experience personalized, global customer service at Luware. Our dedicated teams provide expert support, ensuring your satisfaction. With a focus on efficiency and transparency, we drive business success.

20.09.2024

Advanced Routing Best Practice Enterprise Routing

Call routing and distribution with Microsoft Teams

Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of resources.

9.09.2024

Improvements and new Features for Luware Nimbus

The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p

8.09.2024

Luware Recording Allgemein Solutions

Improvements and New Features:

New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o

2.09.2024

Luware Achieves Verint Elite Partner Certification: Setting the Standard for Excellence in Financial Compliance

Luware has earned the distinguished Verint Elite Partner certification, affirming our leadership in financial compliance. This certification recognises our

29.08.2024

Luware Nimbus Contact Center Solutions

Microsoft Dynamics Contact Center vs. Luware Nimbus

The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into

9.08.2024

Allgemein Cloud Technologie Solutions

The Impact of Your SaaS Provider’s Hosting Locations On Your Business

Find out, why you have to investigate your provider's hosting locations-even more so if you're constrained by compliance regulations.

8.08.2024

Luware Allgemein

5 Unexpected Benefits of SOC 2 Attestation

Why SOC 2 Is a Strategic Asset, Not Just a Box To Tick – With Expert Tips From PwC The SOC 2 type 2 attestation is often viewed as a compliance checkbox, b

7.08.2024

Luware Recording Best Practice

Luware Recording and comitFS Come Together to Tackle Recording Assurance

The new partnership with comitFS enables Luware Recording to offer its customers even more comprehensive compliance solutions.

30.07.2024

Luware Nimbus Automatisierung & KI Contact Center Best Practice

AI Email Analysis: A Game-Changer for Customer Service

Overwhelmed by customer emails? Learn how to boost agent efficiency and customer satisfaction with AI-powered email analysis.

24.07.2024

Luware Unternehmensnachrichten

Luware Appoints Serge Gansner as New CEO

The Board of Directors has appointed Serge Gansner as the new CEO of Luware, effective immediately. He has been leading the company on an interim basis sin

19.07.2024

Automatisierung & KI Luware Recording Digitale Transformation Industrie Future of Work

Elevating Compliance with Intelligent Voice and AI Speech Analytics

Learn how Luware Recording's advanced transcription and sentiment analysis enhance efficiency, customer service, and data privacy in your industry.

16.07.2024

Luware Nimbus Automatisierung & KI Contact Center Cloud Technologie

Improvements and New Features: Supervision of Outbound Calls, Dashboards With New Icon & More

New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More

16.07.2024

Luware Nimbus Power Automate Connector: A Certified and Convenient Solution

Learn how the new certified connector can enhance your workflow and integration with Luware Nimbus and 3rd Party systems.

5.07.2024

Luware Nimbus Guter Service Automatisierung & KI Future of Work

Copilot Chatbot Integration: How AI Will Change Your Customer Service

Enhance customer experiences and streamline support operations with Copilot chatbot integration. Learn how AI-powered chatbots can automate tasks, provide instant responses, and personalize user interactions.

27.06.2024

Automatisierung & KI Luware Recording Digitale Transformation Industrie

Improvements and New Features: Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

26.06.2024

Compliance Recording in the Age of AI

More efficient, more accurate, more cost-effective: Find out how you can use AI profitably to better ensure compliance now.

26.06.2024

Luware Nimbus Contact Center Cloud Technologie Kunden

Luware x Century Communities Podcast

Luware Nimbus is more than a communication tool; it's an investment in business growth. By integrating seamlessly with Microsoft Teams, it empowers companies to work more efficiently, collaborate effectively, and foster a culture of innovation.

25.06.2024

Luware Nimbus Contact Center Cloud Technologie

Third-Party Contact Center vs. Microsoft Queues App

Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.

24.06.2024

Luware Nimbus Contact Center Cloud Technologie

Protect Your Customer Data With a Secure SaaS Contact Center Solution

Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.

18.06.2024

Luware Recording 2024

Building Trust with Luware Recording: Now Microsoft Certified for Comprehensive Compliance

Comprehensive audit capabilities, secure storage and more: Find out how you can meet all your compliance requirements with Luware Recording.

10.06.2024

Luware Recording Industrie

Improvements and New Features: Off Duty Responsibility Profile, Chat With Deeplink & More

New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one

23.05.2024

Compliance Recording: Ensuring Regulatory Adherence

Discover how compliance recording helps organizations meet regulatory requirements, mitigate risks, and improve customer interactions.

21.05.2024

Luware Awards

Luware Won Verint Financial Compliance Hosting Partner Award

Discover why Luware' compliance solution was awarded with the Verint Financial Compliance Hosting Partner Award.

14.05.2024

Improvements and New Features: Service Session Detail Pop, Blind Transfer Button & Emergency Routing

A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S

23.04.2024

Luware Nimbus Cloud Technologie

Improvements and New Features: Email Distribution & Chat Over Interact

During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be

18.04.2024

Events

On-Demand Webinar: Overcoming the Top 3 Challenges of Teams-Based Contact Centers

Discover how Luware transforms Teams-based challenges into opportunities, elevating the customer experience and operational efficiency for Teams users.

17.04.2024

This Is Why Your Contact Center Needs Omnichannel Capabilities

Discover how omnichannel capabilities for teams-based contact center work and how they will boost productivity of your customer service.

21.03.2024

Events

On-Demand Webinar: Keeping your data safe when you move to a SaaS Contact Center

Learn how to securely leverage the cloud for your customer interactions by partnering with a trusted provider.

14.03.2024

Luware Nimbus Guter Service Attendant Console Solutions

Support Receptionists with an Attendant Console for Microsoft Teams

Why it's critical to equip receptionists with an attendant console to make a great first impression.

4.03.2024

Automatisierung & KI Luware Recording Cloud Technologie

Integrating Speech Analytics into Luware Recording

Find out how you can record calls easily and in compliance with the law, minimize risks and gain important insights at the same time.

29.02.2024

Automatisierung & KI

A Deep Dive into the Dynamic Contact Center Landscape with Philipp Beck

In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.

9.02.2024

Automatisierung & KI Allgemein

Why Microsoft’s AI Dominance Is Good For Your Contact Center

Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.

6.02.2024

Luware Unternehmensnachrichten

Is Your Third-Party Provider Ready for DORA?

DORA mandates proof that your third-party IT service provider is truly meeting their commitments, and Luware's established practices make it an accountable and reliable choice.

5.02.2024

Luware Announces Leadership Change

Serge Gansner will manage Luware's operations as interim CEO until a permanent successor to Philipp Beck is found.

30.01.2024

Luware Nimbus Luware Unternehmensnachrichten Allgemein

SOC2: A Must-Have for Compliance Recording Platforms

SOC2 is critical for compliance recording platforms, where the careful handling of sensitive data is a key operational requirement.

21.12.2023

Secure Your Cloud Communications: Look for the SOC2 Type 2 Attestation

Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.

1.12.2023

Luware Unternehmensnachrichten Allgemein Luwarian Life

Luware’s 2023: A Year in Review

2023 was a big year for Luware. Let's reflect on the past year by crunching some numbers.

27.11.2023

Guter Service Luware Recording Best Practice

Maximizing Compliance with Call Recording Software

Call recording software is a vital tool for businesses looking to ensure compliance with legal and regulatory standards. In this blog post, we will delve i

17.11.2023

Automatisierung & KI Digitale Transformation Future of Work

Insights Into the State of AI From Web Summit 2023

Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.

9.11.2023

Luware Recording Allgemein Digitale Transformation Cloud Technologie

Communications Compliance for Microsoft Teams: Paving the Way for a Company-Wide Rollout

To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.

8.11.2023

Guter Service Best Practice

Integrated Contact Centers for Microsoft Teams: Connect – Extend – Power

Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.

25.09.2023

From Cold Calls to Warm Connections: The Untapped Potential of Outbound Calls

Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.

22.09.2023

Luware

Julia's Journey: Becoming QA Engineer and Scrum Master at Luware

Meet Julia, Quality Assurance Engineer and Scrum Master at Luware.

2.08.2023

Luware Nimbus Contact Center Cloud Technologie

Why Security Shouldn’t Stop You From Leveraging a Cloud-based Contact Center

Why security and compliance concerns shouldn't stop your business from taking advantage of a cloud-based contact center.

28.07.2023

Luware Nimbus Guter Service Best Practice PM Perspective

Get More Out of Luware Nimbus With 1UC’s Tailored Training Packages

Nimbus is a flexible and modular solution that meets the needs of any organization. Now, we also offer trainings that take these individual needs into account.

14.07.2023

Automatisierung & KI Luware Recording Cloud Technologie

Luware Recording and Intelligent Voice Unite to Unlock Valuable Conversation Insights

Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.

19.04.2023

Luwarian Life

Tatsiana – Growing With the Product

What makes the role of a QA engineer at Luware exciting is that it’s more proactive than in most other companies.

23.02.2023

Automatisierung & KI Digitale Transformation Future of Work

AI We There Yet?

How mature is AI technology, and what impact will it have on the future of work in the contact center industry?

23.02.2023

Luware Luwarian Life

Joris – From PC Enthusiast to System Engineer

Joris is a system engineer in Zurich and handles customer requests and supports customers in migrating to the latest cloud technology.

19.12.2022

Luwarian Life

Martina – The Perfect Fit

How Luware prevented Martina from giving up her career in the tech industry.

25.11.2022

Luware Luwarian Life

Luware Exchange Program

The Luware exchange program is a unique opportunity to immerse yourself in a new culture.

7.11.2022

Advanced Routing Guter Service Enterprise Routing

Why Microsoft Teams Is the Ideal IT Helpdesk Solution

The best IT helpdesk solution is right in front of you: Microsoft Teams.

31.10.2022

Luware Unternehmensnachrichten Luware Recording

Skype for Business End-of-Life & Migration to Microsoft Teams

Find out how to transition from Skype for Business to Teams, what Teams can and cannot do, how to overcome its limitations, and how to leverage Teams Phone.

28.07.2022

Luware Luwarian Life

Steven – The Best Career Path Isn’t Always Straight

Steven joined Luware as a part-time employee in marketing. Today, he is the mastermind behind the Nimbus user interface and user experience.

16.05.2022

Luware wins Verint Compliance Partner of the Year Award

Verint crowned Luware as the Compliance Partner of the Year.

9.05.2022

Digitale Transformation Cloud Technologie Future of Work

How Cloud telephony enables the hybrid workspace

What is Cloud telephony and what does it have to do with Microsoft Teams?

29.03.2022

Automatisierung & KI Digitale Transformation

AI in business: Why AI and humans are collaborators, not competitors

Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.

18.01.2022

Luware Nimbus Contact Center Solutions

Codes and tags for comprehensive insights into your contact center

Keep your call records organized with codes and tags to gain meaningful insights into your contact center.

29.11.2021

Luware Nimbus Luware Unternehmensnachrichten

Luware Wins Technology Product Awards 2021

The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many

4.11.2021

Luware Nimbus Cloud Technologie Solutions

Why Comparing Luware Nimbus to Dynamics 365 Customer Service Is Like Comparing Apples to Oranges

Dynamics 365 CS and Luware Nimbus have a fundamentally different approach to customer service.

27.09.2021

Luware Nimbus Solutions

The Luware Nimbus

Not another dull product description.

21.09.2021

Power Automate – the central hub for low-code integrations and automation

Power Automate is Microsoft’s low-code automation and integration platform.

14.06.2021

What exactly are Microservices?

In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.

9.06.2021