Expert Insights, News, and Stories From the Field
Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More
New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.
Navigating the Challenges of AI in Regulatory Compliance: My Key Takeaways from XLoD
Discover the key themes from the 2024 XLoD conference and explore how compliance officers can navigate an AI-driven future with confidence.
Forrester Landscape for Contact Center 2024
Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.
Safeguarding Finance: The Power of Surveillance
Learn how financial institutions can leverage communication surveillance to detect and prevent misconduct, ensure compliance, and protect sensitive data.
Celebrating Our 100th Luware Nimbus Release
Discover the 100th Luware Nimbus release! New Attendant Console, enhanced features, and seamless transition. Learn more.
Verint’s Acquisition of Intelligent Voice: A Game-Changer for Luware Recording and Our Customers
Discover how Verint's acquisition of Intelligent Voice revolutionizes Luware Recording. Benefit from enhanced AI, speech recognition, and multilingual support for superior compliance solutions. Ensure regulatory compliance, improve efficiency, and gain a competitive edge with Luware.
Luware Recording Partners with SteelEye for Communications Surveillance
We are excited to announce our new strategic partnership with SteelEye, the pioneering provider of integrated surveillance solutions. This collaboration marks a significant step forward in our mission to deliver comprehensive compliance solutions for our customers.
Microsoft Teams Compliance Recording: The Essential Guide
Microsoft Teams Compliance Recording: Ensure regulatory compliance with this essential tool. Capture, store, and analyze team communications easily.
AI Model Comparison: How to Choose the Best AI for You
When it comes to artificial intelligence (AI), the sheer variety of models available can feel like navigating a maze. For businesses and developers alike, this diverse landscape demands careful consideration, especially when searching for the perfect fit for specific tasks.
Global Service with a Personal Touch
Experience personalized, global customer service at Luware. Our dedicated teams provide expert support, ensuring your satisfaction. With a focus on efficiency and transparency, we drive business success.
Call routing and distribution with Microsoft Teams
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of resources.
Improvements and new Features for Luware Nimbus
The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p
Improvements and New Features:
New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o
Luware Achieves Verint Elite Partner Certification: Setting the Standard for Excellence in Financial Compliance
Luware has earned the distinguished Verint Elite Partner certification, affirming our leadership in financial compliance. This certification recognises our
Microsoft Dynamics Contact Center vs. Luware Nimbus
The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into
The Impact of Your SaaS Provider’s Hosting Locations On Your Business
Find out, why you have to investigate your provider's hosting locations-even more so if you're constrained by compliance regulations.
5 Unexpected Benefits of SOC 2 Attestation
Why SOC 2 Is a Strategic Asset, Not Just a Box To Tick – With Expert Tips From PwC The SOC 2 type 2 attestation is often viewed as a compliance checkbox, b
Luware Recording and comitFS Come Together to Tackle Recording Assurance
Overwhelmed by customer emails? Boost agent efficiency and customer satisfaction with AI-powered email analysis. Streamline workflows, improve response times, and handle email floods effortlessly.
AI Email Analysis: A Game-Changer for Customer Service
Overwhelmed by customer emails? Boost agent efficiency and customer satisfaction with AI-powered email analysis. Streamline workflows, improve response times, and handle email floods effortlessly.
Luware Appoints Serge Gansner as New CEO
The Board of Directors has appointed Serge Gansner as the new CEO of Luware, effective immediately. He has been leading the company on an interim basis sin
Elevating Compliance with Intelligent Voice and AI Speech Analytics
Discover how Intelligent Voice and AI speech analytics are transforming regulatory compliance, wealth management, insurance, and surveillance. Learn how Luware Recording's advanced transcription and sentiment analysis enhance efficiency, customer service, and data privacy in your industry.
Improvements and New Features: Supervision of Outbound Calls, Dashboards With New Icon & More
New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More
Luware Nimbus Power Automate Connector: A Certified and Convenient Solution
Learn how the new certified connector can enhance your workflow and integration with Luware Nimbus and 3rd Party systems.
Copilot Chatbot Integration: How AI Will Change Your Customer Service
Enhance customer experiences and streamline support operations with Copilot chatbot integration. Learn how AI-powered chatbots can automate tasks, provide instant responses, and personalize user interactions.
Improvements and New Features: Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget
Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget
Compliance Recording in the Age of AI
Discover how AI can empower your compliance team and free them to focus on what truly matters. Compliance recording is essential, but traditional methods are slow and prone to errors. Enter AI, a revolutionary technology poised to transform compliance recording.
Luware x Century Communities Podcast
Luware Nimbus is more than a communication tool; it's an investment in business growth. By integrating seamlessly with Microsoft Teams, it empowers companies to work more efficiently, collaborate effectively, and foster a culture of innovation.
Third-Party Contact Center vs. Microsoft Queues App
Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.
Protect Your Customer Data With a Secure SaaS Contact Center Solution
Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.
Building Trust with Luware Recording: Now Microsoft Certified for Comprehensive Compliance
Luware Recording has achieved "Microsoft 365 Certified Compliance Recording Solution" status. This certification underscores our commitment to delivering compliance recording solutions that integrate seamlessly with Microsoft 365 applications.
Improvements and New Features: Off Duty Responsibility Profile, Chat With Deeplink & More
New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one
Compliance Recording: Ensuring Regulatory Adherence
Discover how compliance recording helps organizations meet regulatory requirements, mitigate risks, and improve customer interactions.
Luware Won Verint Financial Compliance Hosting Partner Award
Discover why Luware' compliance solution was awarded with the Verint Financial Compliance Hosting Partner Award.
Improvements and New Features: Service Session Detail Pop, Blind Transfer Button & Emergency Routing
A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S
Improvements and New Features: Email Distribution & Chat Over Interact
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be
On-Demand Webinar: Overcoming the Top 3 Challenges of Teams-Based Contact Centers
Discover how Luware transforms Teams-based challenges into opportunities, elevating the customer experience and operational efficiency for Teams users.
This Is Why Your Contact Center Needs Omnichannel Capabilities
Discover how omnichannel capabilities for teams-based contact center work and how they will boost productivity of your customer service.
On-Demand Webinar: Keeping your data safe when you move to a SaaS Contact Center
Learn how to securely leverage the cloud for your customer interactions by partnering with a trusted provider.
Support Receptionists with an Attendant Console for Microsoft Teams
Why it's critical to equip receptionists with an attendant console to make a great first impression.
Integrating Speech Analytics into Luware Recording
Luware Recording integrates Speech Analytics, a solution that captures all voice communications to significantly enhance voice analysis for compliance.
A Deep Dive into the Dynamic Contact Center Landscape with Philipp Beck
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
Why Microsoft’s AI Dominance Is Good For Your Contact Center
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.
Is Your Third-Party Provider Ready for DORA?
DORA mandates proof that your third-party IT service provider is truly meeting their commitments, and Luware's established practices make it an accountable and reliable choice.
Luware Announces Leadership Change
Serge Gansner will manage Luware's operations as interim CEO until a permanent successor to Philipp Beck is found.
SOC2: A Must-Have for Compliance Recording Platforms
SOC2 is critical for compliance recording platforms, where the careful handling of sensitive data is a key operational requirement.
Secure Your Cloud Communications: Look for the SOC2 Type 2 Attestation
Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.
Luware’s 2023: A Year in Review
2023 was a big year for Luware. Let's reflect on the past year by crunching some numbers.
Maximizing Compliance with Call Recording Software
Call recording software is a vital tool for businesses looking to ensure compliance with legal and regulatory standards. In this blog post, we will delve i
Insights Into the State of AI From Web Summit 2023
Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.
Communications Compliance for Microsoft Teams: Paving the Way for a Company-Wide Rollout
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
Integrated Contact Centers for Microsoft Teams: Connect – Extend – Power
Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.
From Cold Calls to Warm Connections: The Untapped Potential of Outbound Calls
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
Julia's Journey: Becoming QA Engineer and Scrum Master at Luware
Meet Julia, Quality Assurance Engineer and Scrum Master at Luware.
Why Security Shouldn’t Stop You From Leveraging a Cloud-based Contact Center
Why security and compliance concerns shouldn't stop your business from taking advantage of a cloud-based contact center.
Get More Out of Luware Nimbus With 1UC’s Tailored Training Packages
Nimbus is a flexible and modular solution that meets the needs of any organization. Now, we also offer trainings that take these individual needs into account.
Luware Recording and Intelligent Voice Unite to Unlock Valuable Conversation Insights
Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.
Tatsiana – Growing With the Product
What makes the role of a QA engineer at Luware exciting is that it’s more proactive than in most other companies.
AI We There Yet?
How mature is AI technology, and what impact will it have on the future of work in the contact center industry?
Joris – From PC Enthusiast to System Engineer
Joris is a system engineer in Zurich and handles customer requests and supports customers in migrating to the latest cloud technology.
Martina – The Perfect Fit
How Luware prevented Martina from giving up her career in the tech industry.
Luware Exchange Program
The Luware exchange program is a unique opportunity to immerse yourself in a new culture.
Why Microsoft Teams Is the Ideal IT Helpdesk Solution
The best IT helpdesk solution is right in front of you: Microsoft Teams.
Skype for Business End-of-Life & Migration to Microsoft Teams
Find out how to transition from Skype for Business to Teams, what Teams can and cannot do, how to overcome its limitations, and how to leverage Teams Phone.
Steven – The Best Career Path Isn’t Always Straight
Steven joined Luware as a part-time employee in marketing. Today, he is the mastermind behind the Nimbus user interface and user experience.
Luware wins Verint Compliance Partner of the Year Award
Verint crowned Luware as the Compliance Partner of the Year.
How Cloud telephony enables the hybrid workspace
What is Cloud telephony and what does it have to do with Microsoft Teams?
AI in business: Why AI and humans are collaborators, not competitors
Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.
Codes and tags for comprehensive insights into your contact center
Keep your call records organized with codes and tags to gain meaningful insights into your contact center.
Luware Wins Technology Product Awards 2021
The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many
Why Comparing Luware Nimbus to Dynamics 365 Customer Service Is Like Comparing Apples to Oranges
Dynamics 365 CS and Luware Nimbus have a fundamentally different approach to customer service.
The Luware Nimbus
Not another dull product description.
Power Automate – the central hub for low-code integrations and automation
Power Automate is Microsoft’s low-code automation and integration platform.
What exactly are Microservices?
In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.
What exactly is cloud-native?
Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.
5 Tips to Set Up Call Queues and Group Calls in Teams
5 Tips to set up call queues and group calls in Microsoft Teams.
Microsoft & Luware: Strong Collaboration Since Day 1
Their network helped Luware’s founders to present their idea to the Microsoft Development Center and laid the foundation for the collaboration with Microsoft
Luware launches cloud-based Recording for Microsoft Teams
Luware launches a fully cloud-based compliance and quality management recording solution for Microsoft Teams.
Verint unveils integrated financial compliance solutions with Microsoft Teams
Luware’s technology partner Verint unveiled its recording solution for Microsoft Teams. Verint Financial Compliance captures, stores, analyzes and retrieve
How to migrate from your PBX to Microsoft Teams
Working from anywhere in the contact center is often difficult. It is time to replace the PBX with a flexible solution. These are the 3 steps to success.
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