By integrating live (video) chat directly into your website you can be there for your customers in real-time, providing support and assistance instantly, wherever and whenever.
Benefits of Integrating Live Chat Into Your Website
Luware Nimbus Interact removes all technical barriers between you and your customers. They can easily initiate a text, voice, or video call with your employees or service line on your website.
Simplify Processes
Streamline workflows and make it easier for customers to get what they need, reducing frustration and saving time.
Increased Sales & Conversion Rates
By removing friction from the buying journey, customers can clarify product details, receive personalized recommendations, and close deals faster with the help of readily available support.
Personalize Customer Experience
Understand individual needs and tailor the customer experience, fostering loyalty and building stronger relationships.
How Does MS Teams Live Chat for Your Website Work?
Luware Nimbus Interact (an add-on for Luware Nimbus) lets customers chat, talk, or video call with your team directly on your website. No downloads needed for them.
You just add a widget to your website, customers choose chat, voice call, or video call and connect directly with your team on Microsoft Teams.
Would you prefer to experience the live chat feature in action?
Explore MS Teams Live Chat Functionalities in Luware Nimbus Interact
Interact
Luware Interact is a solution that incorporates instant messaging (chat), audio, and video calls directly into a website. Configured by your choice Customers can choose to connect with your MS Teams environment either through a dedicated service interface or by directly contacting specific team members.
Interact with customers through a website widget that allows them to easily configure their headset, webcam, and screen sharing setup for a personalized interaction.
Instant Messaging
Instant Messaging (Chat) is handled either routed directly to an available agent or to the appropriate team based on pre-defined workflows. In either case, customers interact via an Interact widget on your website where they can provide a name, an email address, and an initial message, and start chatting.
How Your Business Profits from Offering Real-Time, Personalized Support
Here's how offering real-time, personalized support through MS Teams Live Chat can unlock new opportunities for your business, no matter where you specialize in.
For Digital Advisors
Offer digital advisory services to provide personal consultations online.
For Video Sales
Deliver an immersive and personalized shopping experience online.
For Remote Assistance
Provide immediate remote support and resolve customer issues when and where they occur.
What Users Are Saying
“We have transformed the ‘physical distance’ created by digital transformation, as well as the changes in customer behavior, into a new form of personal ‘digital proximity’ [with Luware Interact]. Our pioneering decision during the pandemic for the Digital Bank-Shop was right – both employees and customers welcomed the convenient, digital interaction.”
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