Manage Call Groups and Call Queues in Microsoft Teams

Handle every call efficently even when you manage large call volumes.

Managing call groups and call queues in Microsoft Teams involves organizing and handling incoming calls within a team. Instead of disconnections, callers are placed in a virtual waiting room where they can listen to hold music, learn about your business, or opt to leave a voicemail.

Feature_CallQueues_Hero
Feature_CallQueues_Hero

Integrate Call Groups and
Call Queues 

Call queues streamline your customer service operations, reducing annoying wait times while making sure everyone gets prompt attention when they need it most.

Key Benefits of Call Groups and Call Queues 

Enhanced Customer Satisfaction

Reduced wait times, fewer call transfers, and quicker issue resolution lead to happier customers and stronger loyalty.

Increased Employee Productivity

Streamlined call routing and automated processes free up agents' time, allowing them to focus on delivering exceptional service.

Improved Teamwork and Collaboration

Efficient call distribution fosters better teamwork across departments and locations.

Optimized Costs

Our cloud-based solution offers flexible call routing options without the need for expensive hardware or software, resulting in significant cost savings.

How Call Groups and Queues Route Calls to Agents

There are a few different ways call queues can route incoming calls to your agents. Some common methods include:

 

  • Round-robin: Distributes calls evenly among available agents.
  • Skill-based routing: Matches callers with agents based on their specific needs or requirements.
  • Longest idle: Routes calls to the agent who’s been available the longest.

 

With these smart routing techniques, customer wait times shrink significantly as calls get directed to the best available agent. It’s like having an expert navigator guiding each call.

 

Would you prefer to experience it first-hand?

 

Call Groups and Call Queues Capabilities

Call Overview

Workforce Management

Customized Announcements

Live and Historic Reporting

Why Your Business Needs Call Groups and Call Queues

Save time and improve efficiency

Enhance customer experience

Optimize staffing

Streamline remote work

Grow your business

Ready To Transform Your Call Management?

Provide minimum wait time, pre-recorded company information and premium service to your customers.