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Pricing and Features

Flexible licensing to fit your needs

Speech Analytics Add-Ons

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For compliance and quality recording

Simplify compliance and quality monitoring with Luware Recording. The cloud-based solution captures, archives, and analyzes conversations, helping to keep your business compliant and focused on growth.

Luware Recording Essential

Microsoft Teams Essential Capture and Playback for quality management.

USD 9
CHF 9
GBP 9
EUR 9
Licensed per user per month*
Min. 25 users
Book a Demo
Luware Recording Pro

Capture and Archive with advanced selective recording rules

USD 21
CHF 19
GBP 15
EUR 17
Licensed per user per month*
Min. 10 users
Book a Demo
Luware Recording Compliance Plus

Capture and Archive, advanced compliance features, and AI-powered Speech Transcription

USD 28
CHF 25
GBP 20
EUR 23
Licensed per user per month*
Min. 10 users
Book a Demo
Luware Recording Beyond Compliance

Multi-platform Capture, Archive, and multi-language Speech Analytics with API-based integrations

USD 70
CHF 65
GBP 54
EUR 59
Licensed per user per month*
Min. 10 users
Book a Demo
Customer Azure storage integration
Secure connectivity
Admin and superiors accounts included
Audit logging
Encryption and signing of recordings
Custom security group configuration
Custom role configuration
Microsoft announcements
Multi-lingual standard PSTN announcements
Custom announcement files
Group-based retention policies
Over 12 months retention
Control recording (pause/resume)
Recording rules for Luware Nimbus
Teams app for controlling recording
Search and playback
Labelling
Dashboards and reports
Download and export
Legal hold
Case management
Approval workflows
Automatic labelling
Speech Analytics Standard
Speech Analytics Plus
Speech Analytics Premium
API integrations
Data imports
Bulk exports (1)

*Minimum commitment is 12 months (and 36 months for the Essential package), billed annually and renewed automatically. Pricing is based on a 12-month subscription of Luware packages capturing and archiving the Microsoft Teams platform with voice modality. Full terms and conditions available here.​

(1) These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative. 

For a complete service overview, please contact us.

AI Speech Analytics

AI Speech Analytics analyzes recorded calls to extract valuable insights using artificial intelligence. It automatically transcribes conversations, identifies key trends, measures sentiment, and detects compliance issues, helping organizations improve customer service, agent performance, and adherence to regulatory standards.

Speech Analytics

Standard

USD 15
CHF 12
GBP 8
EUR 9
Per user per month
Book a Demo
Speech Analytics

Plus

USD 30
CHF 25
GBP 19
EUR 22
Per user per month
Book a Demo
Speech Analytics

Premium

USD 36
CHF 32
GBP 28
EUR 29
Per user per month
Book a Demo
Speech transcription (ASR)
Jump to topics
Diarization
Sentiment Analysis
Summarization
Transcription export
Domain language training and model building
Automatic language detection
Multi-language per user

Add-ons

 

Luware Recording is designed to adapt to your needs, offering flexibility beyond a standard solution. Simply select from our range of add-ons below and integrate them into your preferred package for a customized and efficient compliance experience.

 
Teams chat & files

Capture and archive your Microsoft Teams instant message communication. 

Pricing available on request.

 

 
Teams video

Capture and archive your Microsoft Teams video communication.

Pricing available on request.

 
Teams screen share

Capture and archive your Microsoft Teams screen share communication.

Pricing available on request.

 
Mobile providers

Capture and archive mobile voice via supported mobile phone providers.

Pricing available on request.

 

Hybrid capture

 

Capture and archive on-premises communication platforms in the Luware cloud.

Pricing available on request.

 

Alternative S3 storage providers

Archive your captured records with supported S3 storage providers outside of Azure. 

Per user per month from CHF 5 (€ 4 / £ 4 / $ 6).

 

Transcoding

 

Transcode your conversations to meet integration requirements with other systems. 

Per user per month from CHF 7 (€ 6 / £ 6 / $ 8).

 

Teams recording assurance

Archive your captured communication in Enable reconciliation of call detail records for Microsoft Teams to detect potential capture gaps.

Per user per month from CHF 9 (€ 8 / £ 7 / $ 9).

 

Secure APIs

Enable integration with third-party applications by enabling Luware Recording’s API interface.

Per user per month from CHF 7 (€ 6 / £ 6 / $ 8).

Book a Demo

Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data