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Luware Recording Pricing and Features

 

Flexible licensing to fit your needs

 

Speech Analytics Add-Ons Book a Demo

Luware Recording for compliance and quality recording

 

Simplify compliance and quality monitoring with Luware Recording. The cloud-based solution captures, archives, and analyzes conversations, helping to keep your business compliant and focused on growth.

Included in package Vector 5
Partially available, fees may apply Vector 6
CHF EUR GBP USD
Microsoft Teams Essential Capture and Playback for quality management
Licensed per user per month*
CHF 9 € 9 £ 9 $ 9
Capture and Archive with advanced selective recording rules
Licensed per user per month*
CHF 19 € 17 £ 15 $ 21
Capture and Archive, advanced compliance features, and AI-powered Speech Transcription
Licensed per user per month*
CHF 25 € 23 £ 22 $ 28
Multi-platform Capture, Archive, and multi-language Speech Analytics with API-based integrations
Licensed per user per month*
CHF 65 € 59 £ 54 $ 70
Minimum user commitment
25
10
10
10
Customer supplied storage accounts
Vector 5
Vector 5
Vector 5
Vector 5
Customer Azure storage integration
Vector 5
Vector 5
Vector 5
Vector 5
Secure connectivity
Vector 5
Vector 5
Vector 5
Vector 5
Users and security
Vector 6
Vector 5
Vector 5
Vector 5
Admin and superiors accounts included
Vector 5
Vector 5
Vector 5
Vector 5
Audit logging
Vector 5
Vector 5
Vector 5
Vector 5
Encryption and signing of recordings
Vector 5
Vector 5
Vector 5
Vector 5
Custom security group configuration
Vector 5
Vector 5
Vector 5
Custom role configuration
Vector 5
Vector 5
Vector 5
Announcements

These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.
Vector 6
Vector 5
Vector 5
Vector 5
Microsoft announcements
Vector 5
Vector 5
Vector 5
Vector 5
Multi-lingual standard PSTN announcements
Vector 5
Vector 5
Vector 5
Custom announcement files
Vector 5
Vector 5
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Retention policies
Vector 6
Vector 5
Vector 5
Vector 5
Group-based retention policies
Vector 5
Vector 5
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Over 12 months retention
Vector 5
Vector 5
Vector 5
Selective recording

These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative.
Vector 5
Vector 5
Vector 5
Control recording (pause/resume)
Vector 5
Vector 5
Vector 5
Recording rules for Luware Nimbus
Vector 5
Vector 5
Vector 5
Teams app for controlling recording
Vector 5
Vector 5
Vector 5
Web functionality
Vector 6
Vector 6
Vector 5
Vector 5
Search and playback
Vector 5
Vector 5
Vector 5
Vector 5
Labelling
Vector 5
Vector 5
Vector 5
Dashboards and reports
Vector 5
Vector 5
Vector 5
Download and export
Vector 5
Vector 5
Compliance
Vector 5
Vector 5
Legal hold
Vector 5
Vector 5
Case management
Vector 5
Vector 5
Approval workflows
Vector 5
Vector 5
Automatic labelling
Vector 5
Vector 5
Speech Analytics
Vector 6
Vector 5
Speech Analytics Standard
Vector 5
Vector 5
Speech Analytics Plus
Vector 5
Speech Analytics Premium
Vector 5
Data integrations
Vector 6
Vector 6
API integrations
Vector 6
Vector 5
Data imports
Vector 6
Vector 6
Bulk exports (1)
Vector 6
Vector 6

*Minimum commitment is 12 months (and 36 months for the Essential package), billed annually and renewed automatically. Pricing is based on a 12-month subscription of Luware packages capturing and archiving the Microsoft Teams platform with voice modality. Full terms and conditions available here.​

(1) These features may not be compatible with all communication platforms or modalities. For further details or assistance, please contact your Luware sales representative. 

 

For a complete service overview, please contact us.

  

Get in touch

AI Speech Analytics

 

AI Speech Analytics analyzes recorded calls to extract valuable insights using artificial intelligence. It automatically transcribes conversations, identifies key trends, measures sentiment, and detects compliance issues, helping organizations improve customer service, agent performance, and adherence to regulatory standards.

Included in package Vector 5
Partially available functionality Vector 6
CHF EUR GBP USD
Speech Analytics Standard
Per user per month
CHF 12 € 9 £ 8 $ 15
Speech Analytics Plus
Per user per month
CHF 25 € 22 £ 19 $ 30
Speech Analytics Premium
Per user per month
CHF 32 € 29 £ 28 $ 36
Features
Vector 6
Vector 6
Vector 5
Speech transcription (ASR)
Vector 5
Vector 5
Vector 5
Jump to topics
Vector 5
Vector 5
Vector 5
Diarization
Vector 5
Vector 5
Vector 5
Sentiment Analysis
Vector 5
Vector 5
Vector 5
Summarization
Vector 5
Vector 5
Transcription export
Vector 5
Vector 5
Domain language training and model building
Vector 5
Automatic language detection
Vector 5
Multi-language per user
Vector 5

Add-ons

 

Luware Recording is designed to adapt to your needs, offering flexibility beyond a standard solution. Simply select from our range of add-ons below and integrate them into your preferred package for a customized and efficient compliance experience.

 
Teams chat & files

Capture and archive your Microsoft Teams instant message communication. 

Pricing available on request.

 

 
Teams video

Capture and archive your Microsoft Teams video communication.

Pricing available on request.

 
Teams screen share

Capture and archive your Microsoft Teams screen share communication.

Pricing available on request.

 
Mobile providers

Capture and archive mobile voice via supported mobile phone providers.

Pricing available on request.

 

Hybrid capture

 

Capture and archive on-premises communication platforms in the Luware cloud.

Pricing available on request.

 

Alternative S3 storage providers

Archive your captured records with supported S3 storage providers outside of Azure. 

Per user per month from CHF 5 (€ 4 / £ 4 / $ 6).

 

Transcoding

 

Transcode your conversations to meet integration requirements with other systems. 

Per user per month from CHF 7 (€ 6 / £ 6 / $ 8).

 

Teams recording assurance

Archive your captured communication in Enable reconciliation of call detail records for Microsoft Teams to detect potential capture gaps.

Per user per month from CHF 9 (€ 8 / £ 7 / $ 9).

 

Secure APIs

Enable integration with third-party applications by enabling Luware Recording’s API interface.

Per user per month from CHF 7 (€ 6 / £ 6 / $ 8).

Book a demo

Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data