Luware Customer Success Stories

Discover how leading organizations in finance, insurance, healthcare, manufacturing, retail and many more industries use Luware Nimbus and Luware Recording to simplify communication, ensure compliance and deliver outstanding customer experiences.

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Modernizing Public Sector Contact Center: Derby City Council's Success Story

Derby City Council revamped its outdated telephony system using Luware Nimbus, achieving enhanced efficiency, remote work flexibility, and improved service delivery for 5,000 users across 95 buildings...

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

From On-Premises Solution to 1 Million Calls In the Cloud

From on-premises to 1 million calls/month in the cloud! Learn how Luware Nimbus ensured seamless service for the Belgian Ministry of Finance.

Post-Author: James Cadman
James Cadman Chief Customer Officer

Kent County Council Achieves 44% Improvement in Call Answering with Luware Nimbus

95% call answer rate and 30 sec average queue time? Kent County Council achieved this. Learn how they improved call answering rates by 44% with Luware Nimbus.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

SolutionsPT Elevates Customer Experience

With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

Transforming Business Communication with Century Communities

Construction communication challenges? Learn how Century Communities boosted collaboration & efficiency with MS Teams + Luware Nimbus.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

Generali Switzerland Standardizes Customer Service With a Comprehensive Telephony Solution

Generali Switzerland enhances customer service with Luware Nimbus, centralizing and optimizing call routing for seamless operations and efficient support across all locations.

Post-Author: Marcel Gaufroid
Marcel Gaufroid Head of Sales Switzerland

KBC: A Long-Term Relationship Built on Trust and Openness

To adhere to financial regulations such as MiFID, KBC records over a million calls per month with Luware Recording.

Post-Author: Christian Jordan
Christian Jordan Global Head of Sales

Sensirion Optimizes Its Reception With the Luware Nimbus Attendant Console

Sensirion needed a modern telephony solution that integrates with Microsoft Teams and could connect all of its locations.

Post-Author: Marcel Gaufroid
Marcel Gaufroid Head of Sales Switzerland

How Credaris Delivers Personalized Customer Service

Credaris uses Luware Nimbus to quickly and efficiently connect customers with the right agent.

Post-Author: Marcel Gaufroid
Marcel Gaufroid Head of Sales Switzerland

B&R Bouwgroep: The Fast-growing Construction Company Relies on Modern Telecommunications Solutions

Communicating with customers as quickly and as well as possible is essential for the fast-frowing belgian construction company.

Post-Author: Christopher Zier
Christopher Zier

Bank Avera: Cloud Pioneer in the Regulated Swiss Financial Industry

When it comes to the implementation of a clear cloud strategy, Bank Avera is a trendsetter.

Post-Author: Hans-Rudolf Vogt
Hans-Rudolf Vogt Account and Partner Manager

Swiss Re Relies on Fully Managed Cloud Compliance Recording

Learn why one of our customers, Swiss Re, relies on Luware's fully managed cloud compliance recording solution.

Post-Author: Alexander Grafetsberger
Alexander Grafetsberger CBO Luware Recording

How a New Mental Health Service Line Saved an NHS Trust £4.7 Million

For positive health outcomes, it is important that patients can connect to the right employee and get help quickly.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

The South Dublin County Council gains flexibility through innovation

The Council digitalized its telephony system to offer a more flexible way of working for its employees.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

Connecting telephony systems at the NPTC Group

Connecting the telephony systems of one of the largest education providers in Wales – NPTC Group of Colleges.

Post-Author: Oli Lifely
Oli Lifely Head of Sales UK

Emmi Uses Luware Nimbus to Link Together Business Units

To connect its various business units with the public, Emmi relies on Microsoft Teams and Luware Nimbus.

Post-Author: David Fischer
David Fischer Chief Sales Officer

NetCologne IT Services uses Luware Nimbus to gain insights into customer behavior

NetCologne IT Services trusts Luware to manage its two service numbers, an IT hotline as well as an Education Services hotline with Luware Nimbus.

Post-Author: Christian Jordan
Christian Jordan Global Head of Sales

Degussa Bank Creates Digital Proximity

In order to personally engage with customers online, Degussa Bank developed a Digital Bank Shop with the help of Luware.

Post-Author: Christian Jordan
Christian Jordan Global Head of Sales

Our commitment to your success

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Reliable Support: 97% of customers rated their ticket support positively.

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Quick Solutions: Expect a response to your support tickets in under 27 minutes

Customer Success team

We Simplify Customer Service

Luware helps enterprises deliver outstanding customer experiences with cloud native solutions for contact center, service desk and compliance recording. Together with all Luwarians, we simplify communication, ensure compliance and empower your teams to focus on what really matters: building meaningful relationships.

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