
Focus Feature: Virtual User
AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.
Save costs. Improve quality. Mitigate risk. Maximize ROI. We empower organizations to deliver outstanding customer experiences and manage every interaction efficiently within Microsoft Teams & beyond.
Improve FCR. Slash ACW. Save thousands of hours. These are the tangible results with Luware Nimbus – the only native MS Teams solution that unifies your entire organization, connecting contact center, reception, branches, and all internal teams into one intelligent hub.
Achieve compliance. Unlock deep insights. Drive business performance. Luware Recording delivers comprehensive compliance recording and advanced analytics. It securely captures and analyzes all conversations across multiple platforms, empowering you to meet stringent regulatory requirements.
One of our major insurance customers achieved a 22% improvement in FCR through AI-powered routing.
Automate steps like customer identification with AI and save up to 2,500 agent hours monthly.
After implementing Luware Nimbus, Kent County Council enhanced their service levels, answering 44% more calls.
Rely on unmatched uptime: Enjoy 99.99% guaranteed system availability.
Get set up seamlessly: 100% of customers rated their onboarding positively.
At Luware, we believe great customer experiences know no borders. With offices in 5 countries and teams serving customers across 15+ nations, our global reach empowers us to deliver seamless communication solutions through Microsoft Teams, enriched by a truly global perspective.
Our success is built on strong partnerships, certified excellence, and relentless innovation.
Discover our global partner network and find the ideal integration partner who delivers the perfect solution for your organization.
AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.
Smarter financial compliance: Luware Recording’s unique approach is helping businesses detect risk faster and boost efficiency. Find out what sets it apart.
Financial businesses choose Luware for compliance that doesn’t crack under pressure. Find out what sets us apart—and what a donkey has to do with it.
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.