Contact Center and Conversation Recording as a Service
Flexible scalable solutions to integrate with your existing technology stack.
Omnichannel Contact Center for Microsoft Teams
Compliance & Quality Recording
How You Benefit From Luware
Increase Flexibility: Our solutions are cloud-based services that update automatically. You don’t require any infrastructure.
Simplify IT: Our Solutions integrate easily with your existing technology stack within hours.
Seamlessly Integrated: Our products connect quickly and easily with your CRM, ERP and ticket systems, so you can use your existing data and systems efficiently.
4x
Verint Compliance Partner of the Year
SOC2 Type II
Certified
1,000+
Luware Nimbus Customers
30,000+
Luware Recording Users
Helping Organizations From All Industries To Communicate More Effectively
Transforming Business Communication with Century Communities
Construction communication challenges? Learn how Century Communities boosted collaboration & efficiency with MS Teams + Luware Nimbus.
Generali Switzerland Standardizes Customer Service With a Comprehensive Telephony Solution
For more than three decades, Generali Switzerland has stood for individual insurance solutions that are perfectly tailored to the individual life situation
KBC: A Long-term Relationship Built on Trust and Openness
To adhere to financial regulations such as MiFID, KBC records over a million calls per month with Luware Recording.
Microsoft Certified Partner
Luware Nimbus was specifically built for Microsoft Teams and adds the contact center and intelligent task routing functionalities you need, to effectifely manage customer inquieries in MS Teams.
Luware Recording extends the offering with a fully managed cloud recording solution and is the only partner with M365 certification and SOC2 Type II accreditation.
Blog
Customer Service Trends 2025
Explore key customer service trends shaping 2025, including AI, personalization, omnichannel support, and data privacy.
Elevating Our SLA
A new level of commitment: We're significantly elevating our SLA (Service-Level Agreement). Learn more about this milestone and how it benefits you.
Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More
New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.
Talk to an Expert
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
- Extending Microsoft Teams with intelligent call- and task-routing
- Transforming Microsoft Teams into a contact center
- Enhancing Microsoft Teams with an Attendant Console
- Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
- Transcription and intelligent speech analytics to gain insights from conversational data