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Contact Center and Conversation Recording as a Service

 

Flexible scalable solutions to integrate with your existing technology stack.

Omnichannel Contact Center for Microsoft Teams

Find Out More

Compliance & Quality Recording

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We're tired of bad customer service. So we are
transforming it, worldwide.

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Zurich

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London

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New York

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Verint Compliance Award Winner
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SOC 2 Type II

Certified

1,100+

Luware Nimbus Customers

30,000+

Luware Recording Users

Microsoft Certified Partner


Luware Nimbus was specifically built for Microsoft Teams and adds the contact center and intelligent task routing functionalities you need, to effectifely manage customer inquieries in MS Teams.

Luware Recording extends the offering with a fully managed cloud recording solution and is the only partner with M365 certification and SOC 2 Type II accreditation.

 

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Focus Feature: Virtual User
Automation & AI

Focus Feature: Virtual User

AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.

Luware Recording Recognized in AIFinTech100 List
Luware Recording Automation & AI Awards 2025

Luware Recording Recognized in AIFinTech100 List

Smarter financial compliance: Luware Recording’s unique approach is helping businesses detect risk faster and boost efficiency. Find out what sets it apart.

Luware Recording Wins Verint Technical Excellence in Financial Compliance Award
Luware Recording Awards 2025

Luware Recording Wins Verint Technical Excellence in Financial Compliance Award

Financial businesses choose Luware for compliance that doesn’t crack under pressure. Find out what sets us apart—and what a donkey has to do with it.

Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Extending Microsoft Teams with intelligent call- and task-routing
  • Transforming Microsoft Teams into a contact center
  • Enhancing Microsoft Teams with an Attendant Console
  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data