Contact Center and Conversation Recording as a Service
Flexible scalable solutions to integrate with your existing technology stack.
Omnichannel Contact Center for Microsoft Teams
Compliance & Quality Recording







How You Benefit From Luware
Increase Flexibility: Our solutions are cloud-based services that update automatically. You don’t require any infrastructure.
Simplify IT: Our Solutions integrate easily with your existing technology stack within hours.
Seamlessly Integrated: Our products connect quickly and easily with your CRM, ERP and ticket systems, so you can use your existing data and systems efficiently.
4x
Verint Compliance Partner of the Year

SOC 2 Type II
Certified
1,000+
Luware Nimbus Customers
30,000+
Luware Recording Users
Helping Organizations From All Industries To Communicate More Effectively
Modernizing Public Sector Contact Center: Derby City Council's Success Story
Derby City Council revamped its outdated telephony system using Luware Nimbus, achieving enhanced efficiency, remote work flexibility, and improved service delivery for 5,000 users across 95 buildings...
From On-Premises Solution to 1 Million Calls In the Cloud
From on-premises to 1 million calls/month in the cloud! Learn how Luware Nimbus ensured seamless service for the Belgian Ministry of Finance.
Kent County Council Achieves 44% Improvement in Call Answering with Luware Nimbus
95% call answer rate and 30 sec average queue time? Kent County Council achieved this. Learn how they improved call answering rates by 44% with Luware Nimbus.
Microsoft Certified Partner
Luware Nimbus was specifically built for Microsoft Teams and adds the contact center and intelligent task routing functionalities you need, to effectifely manage customer inquieries in MS Teams.
Luware Recording extends the offering with a fully managed cloud recording solution and is the only partner with M365 certification and SOC 2 Type II accreditation.

Blog
Maximise Your Microsoft Contact Center & Teams Phone Ecosystem Investment
Join us for an exclusive in-person event to maximize your Microsoft Contact Center and Teams Phone investment with expert insights, demos, and networking opportunities. Register now!
Contact Center Integrations for Microsoft Teams: Connect – Extend – Unify
Explore Microsoft's three models for integrating contact centers with Teams Phone: Connect, Extend, and Unify. Learn their benefits and pitfalls in this blog post.
Join us at the Global RegTech Summit
Don’t just keep up—get ahead. Discover AI-driven compliance and get real-world insights from industry experts at the world’s largest RegTech event.
Talk to an Expert
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
- Extending Microsoft Teams with intelligent call- and task-routing
- Transforming Microsoft Teams into a contact center
- Enhancing Microsoft Teams with an Attendant Console
- Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
- Transcription and intelligent speech analytics to gain insights from conversational data