Customer Service Solutions
for Skype for Business and Microsoft Teams

Software for exceptional customer service

Luware is a leading provider of customer service solutions for Microsoft Skype for Business and Microsoft Teams. Our portfolio includes contact center and intelligent routing solutions, feature enhancements for Skype for Business and Microsoft Teams, and integrations of third-party recording, CRM and co-browsing applications. Our experience and expertise include application development, customer service business process optimization, project management, software engineering and in-depth knowledge of Microsoft Unified Communications technology.

Luware: Swiss and Simple

Our solutions

Luware solutions inspire with their modern design, simple and intuitive use, high stability and scalability as well as their Swiss quality.

Microsoft Teams Apps
Skype for Business Solutions
"With the LUCS customer service solution and the universal routing solution TeamManager from Luware, the wishes and requirements in the area of contact centers and operator switchboards are fully covered." Jakob Hauser, Head of Customer Interaction Solutions, Swisscom (Switzerland) AG
"The scalability and ease-of-use of LUCS fully meets our needs and expectations." Bero Acker, Teamleader Unified Communications
Hauptsitz der Würth-Gruppe in Deutschland
"All the employees really appreciate that voice, chat, desktop sharing are all supported with one client." Robert Coomans, Service Manager for Contact Center Technologie
SAP Hauptsitz in Deutschland
"True to the motto of ‘anytime, anyplace, anywhere’, our staff members no longer rely on meeting rooms and local subsidiaries for communicating with their clients efficiently, seamlessly and consistently." Paolo DeCarli, Program Manager/Director
Credit Suisse Hauptsitz Paradeplatz in Zürich
"We have chosen the Luware products as they support the strategy of UBS" Chai Keller, Unified Communications Service Manager
UBS Hauptsitz Bahnhofstrasse in Zürich

The autumn release of the contact center solution Luware LUCS improves productivity of agents and contact center managers, enhances dashboards and streamlines reporting. Furthermore, new technical features improve automation and…

The latest release of TeamManager gives more freedom to your team administrators. Opening hours can now be administered directly in the web interface of the Luware TeamManager. Straightforward export and…