Customer Service Solutions
for Skype for Business and Microsoft Teams

Cloud-based contact center solution fully integrated into Microsoft Teams. To easily manage your service lines and customer service.

With Stratus Team, you can use the cloud-based collaboration and communication platform Microsoft Teams also for main numbers and help desks.

Cloud-based customer service solution, natively integrated into Microsoft Teams – for company numbers, receptions, team numbers and contact centers.

LUCS is the omni-channel contact center solution for an improved customer service experience. It is natively integrated in Skype for Business and provides all customer service functionalities in a single user interface.

TeamManager provides the functionality you need to use Skype for Business for your main numbers and help desks.

Assistant automatically redirects calls based on the employees’ availability status in Skype for Business. Centrally administered routing rules ensure that no customer calls are lost.

RTC Launcher allows your customers to contact you directly through your website - via chat, audio or video. No additional software or plug-ins are required.

Switchboard shows presence status and calendars of colleagues ensuring efficient forwarding of calls. The perfect add-on for your attendants (reception, telephone exchange) or any employee who uses Skype for Business.

With the Verint Verba Compliance Suite, you can record, summarize and analyze communications. Reduce operational risk and proactively enforce compliance policies.