AI-Driven CX and Compliance

Save costs. Improve quality. Mitigate risk. Maximize ROI. We empower organizations to deliver outstanding customer experiences and manage every interaction efficiently within Microsoft Teams & beyond.

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AI-Powered CX for Microsoft Teams

Improve FCR. Slash ACW. Save thousands of hours. These are the tangible results with Luware Nimbus – the only native MS Teams solution that unifies your entire organization, connecting contact center, reception, branches, and all internal teams into one intelligent hub.

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AI-Powered Compliance & Analytics for All Platforms

Achieve compliance. Unlock deep insights. Drive business performance. Luware Recording delivers comprehensive compliance recording and advanced analytics. It securely captures and analyzes all conversations across multiple platforms, empowering you to meet stringent regulatory requirements.

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Trusted by customers from all industries across the globe.

AI-Powered CX

Make Microsoft Teams your all-in-one customer service hub, connecting internal helpdesks, branch offices, and global contact centers on a single platform.

AI-Powered Compliance Recording

Capture and analyze every interaction across all platforms, ensuring regulatory adherence while optimizing your business decisions.

Why choosing Luware makes sense.

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Improve FCR by 22%

One of our major insurance customers achieved a 22% improvement in FCR through AI-powered routing.

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Save 2,500 hours

Automate steps like customer identification with AI and save up to 2,500 agent hours monthly.

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44% more answered Calls

After implementing Luware Nimbus, Kent County Council enhanced their service levels, answering 44% more calls.

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99.99% availability guaranteed

Rely on unmatched uptime: Enjoy 99.99% guaranteed system availability.

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100% positive onboarding CSAT

Get set up seamlessly: 100% of customers rated their onboarding positively.

We help you

We're tired of bad customer service. That's why we're transforming it – worldwide.

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At Luware, we believe great customer experiences know no borders. With offices in 5 countries and teams serving customers across 15+ nations, our global reach empowers us to deliver seamless communication solutions through Microsoft Teams, enriched by a truly global perspective.

Your industry, our impact: real results.

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Government

Modernizing Public Sector Contact Center

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Government

From On-Premises Solution to 1 Million Calls In the Cloud

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Government

Kent County Council Achieves 44% Improvement in Call Answering with Luware Nimbus

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Our foundation for your success

Our success is built on strong partnerships, certified excellence, and relentless innovation.

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Partnerships for your success.

Discover our global partner network and find the ideal integration partner who delivers the perfect solution for your organization.

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Award-Winning Quality. Certified Security.

Our Microsoft-certified solutions meet the highest regulatory requirements and security standards – confirmed by numerous awards and certifications.

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Innovation meets expertise

Together with leading technology partners like Microsoft, Verint or Spitch, we develop tailored solutions that are perfectly aligned with your ndividual requirements.

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Focus Feature: Virtual User

Automation & AI

Focus Feature: Virtual User

AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.

Luware Recording Recognized in AIFinTech100 List

Luware Recording Automation & AI Awards 2025

Luware Recording Recognized in AIFinTech100 List

Smarter financial compliance: Luware Recording’s unique approach is helping businesses detect risk faster and boost efficiency. Find out what sets it apart.

Luware Recording Wins Verint Technical Excellence in Financial Compliance Award

Luware Recording Awards 2025

Luware Recording Wins Verint Technical Excellence in Financial Compliance Award

Financial businesses choose Luware for compliance that doesn’t crack under pressure. Find out what sets us apart—and what a donkey has to do with it.

Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

We can help you with:

Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data