When you choose a Luware solution, you can rest assured that your data is in safe hands. Luware is committed to ensuring security and compliance at every step – from data handling to storage.
Luware is a certified SaaS vendor and undergoes regular internal and external audits to ensure robust security measures are in place.
SOC 2 Type II
SOC 2 Type II provides an independent, third-party assessment of the security controls that Luware has implemented to protect our customers' data on our cloud solutions, Luware Recording and Luware Nimbus.
ISO 27001
Luware AG holds a valid ISO 27001 certification. All processes are rolled out across the group.
ISO 27001 is the international standard for Information Security Management Systems (ISMS) and specifies the requirements for appropriate security mechanisms.
To ensure optimal performance, security and compliance, Luware implements a comprehensive cloud security strategy. This strategy includes, but is not limited to:
Authentication and Access Controls
Authentication and access controls protect our solutions from unauthorized access. We focus on multi-factor authentication and role-based access, ensuring need-to-know compliance and enforcing multiple levels of permissions. We monitor access using Entra ID login logs within the customer tenant and MSFT Azure Sentinel as a centralized logging solution for user access activity.
Operational Security
Operational security is provided through our security baseline, threat prevention policies, secure software development, patching, and roadmap planning. Our detailed incident and security incident response processes ensure appropriate alerting and remediation. Strict change control procedures further enhance our operational security.
Business Continuity Management
Business continuity management is established with a defined program to ensure that risk management processes and critical resources are identified and operational.
Hosting Instances are Offered Within Microsoft Azure
Authentication and access controls protect our solutions from unauthorized access. We focus on multi-factor authentication and role-based access, ensuring need-to-know compliance and enforcing multiple levels of permissions. We monitor access using Entra ID login logs within the customer tenant and MSFT Azure Sentinel as a centralized logging solution for user access activity.
High Availability and Disaster Recovery
High availability and disaster recovery are provided in accordance with best industry standards through resilient system architecture, database resiliency, and backup and recovery processes.
We are committed to being transparent about our security practices. As a member of the Cloud Security Alliance and Security Trust Assurance and Risk (STAR), we provide a comprehensive self-assessment of our security control frameworks.
The advantages of the [Luware Nimbus and the] cloud are obvious: easier manageability, more security, and modern working at scalable costs. Today, even small and medium-sized companies can use the same cloud technologies as large financial companies.”
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data
