Announcing new Luware Nimbus features including webchat, enhanced reporting, and more.
Sensirion needed a modern telephony solution that integrates with Microsoft Teams and could connect all of its locations.
Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.
In today's fast-paced business landscape, staying at the forefront of customer service technology is crucial for success. Contact Center as a Service (CCaaS) has ...
Boost your team's productivity with Luware Nimbus, a contact center integration for Microsoft Teams designed to streamline communication and collaboration. In this blog post, ...
Make sure your employees never miss an incoming external task in Microsoft Teams by enabling audio and browser notifications.
Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.
To help you manage complex organizational units more effectively, we've enhanced our administration and reporting tools.
External task routing allows you to distribute work tasks from an external source such as Salesforce or HubSpot.