During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be ...
Discover how omnichannel capabilities for teams-based contact center work and how they will boost the productivity of your customer service.
The update began on 25 March and is expected to be completed by 28 March.
Why you should equip receptionists with the right tools to make a great first impression.
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
The following features will be rolled out sequentially beginning with the UK cluster on February 26, 2024.
Announcing new Luware Nimbus features including webchat, enhanced reporting, and more.
Sensirion needed a modern telephony solution that integrates with Microsoft Teams and could connect all of its locations.
Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.