To prevent customers from having to repeat their issues to multiple agents, we implemented Preferred and Last User Routing.
The best IT helpdesk solution is right in front of you: Microsoft Teams.
For a successful migration, analyze your business's touchpoints over telephony.
You can now complement skill levels with a responsibility and assign responsibility profiles to users.
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of human resources.