With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.
To prevent customers from having to repeat their issues to multiple agents, we implemented Preferred and Last User Routing.
The best IT helpdesk solution is right in front of you: Microsoft Teams.
For a successful migration, analyze your business's touchpoints over telephony.
With Enterprise Routing, you integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences.
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of human resources.
