Luware started as a bachelor’s thesis. Michael Jakob, Andreas Kobler, and their supervisor Philipp Beck believed that connecting the Microsoft Unified Communications solutions with a contact center could enable more efficient customer service.
At the University of Applied Sciences Rapperswil in Switzerland, they developed a software solution that combined the strengths of the Microsoft Office Communication Server (a predecessor of Skype for Business) and a leading contact center solution. The proof of concept showed that the contact center solution could route the voice calls and chat messages to an available agent using the presence status of OCS and agent skills from the contact center.
Companies quickly showed interest in this proof of concept. To bring the solution to the market, Michael and Philipp developed their own contact center and founded Luware in 2010.
Today, Luware boasts a large international customer base from all industries, from banks to NGOs. Michael and Philipp still work at the company as CTO and CEO, respectively. As Luware continues to grow, one thing hasn’t changed – passion. We still love what we do: developing software for exceptional customer service.