Workflows
- Graphical Workflow Editor
- Team owners can set up and change routing rules, announcements and more themselves
- Humanlike text-to-speech announcements in over 50 languages and 200 voices
- Changes are instantly applied to new calls
Taking calls
- Serve your customers with no additional software
- Quick and easy training for users
- Single pane of glass with the personal dashboard
Personal reporting
- Empower your customer service employees with a full view of their own performance
- Consolidated queue for all services
- Instantly opt in and out of different service lines
Service Reporting
- Real time reporting
- Live KPIs for all queues
- Historical reporting
- Employees’ performance