Discover how omnichannel capabilities for teams-based contact center work and how they will boost the productivity of your customer service.
The unstructured nature of voice communication poses a unique challenge in aligning within complex regulatory framework of financial markets. Luware Recording addresses this challenge ...
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.
Security and compliance concerns shouldn't stop you from using a cloud-based contact center.
Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.
Why adopting cloud-based Compliance Recording as a Service reduces costs and strengthens security processes.
Find out how to transition from Skype for Business to Teams, what Teams can and cannot do, and how to overcome its limitations.
Swiss Re doesn't take any chances when it comes to compliance recording.