Enhanced Luware Nimbus Assistant and More

The following features will be rolled out sequentially beginning with the UK cluster on February 26, 2024.

Add Copy to Clipboard to Presence Accounts

Currently, the input field for presence accounts in the Admin portal has limitations. To streamline this process, we’re introducing a convenient ‘Copy’ button. With this addition, you’ll have the ability to effortlessly copy presence accounts in a few clicks.


Luware Nimbus Assistant Improvements

We know how valuable Nimbus Assistant is for providing context for incoming calls and so we will be providing new improvements to this feature. It is important to note that to use these new features, you will need to update the existing version to Nimbus Assistant Version 1.90.

Bring to Foreground

Ensuring easy access to Nimbus Assistant while multitasking is crucial for a seamless workflow. That’s why we’re introducing two new toggle options in the ‘Appearance’ tab of the settings menu: ‘Bring to Front’ and ‘Topmost (on top of all windows)’. By simply sliding these toggles, you can customize Nimbus Assistant to your preference. Whether you want it to always remain visible on your display or stay on top of all other windows, these new options empower you to tailor your workspace for maximum efficiency.

Open LogFolder

For seamless support, we want to ensure that Logfiles for Nimbus Assistant are stored in an easy and convenient place. With just one click, you can conveniently access all the log files, making troubleshooting hassle-free. Simplifying access to these files enhances the efficiency of support tasks, allowing for quicker resolution of any issues that may arise.

Integration of Address Books into the OU (Organizational Unit) Structure

Previously, address books were limited to the top level of the OU structure. With our latest update, you now have the flexibility to create address book in the sub-levels of the OU hierarchy. This means you can organize your address books more efficiently, aligning them with specific departments or teams. Plus, access control is now even more granular – only users with access to the corresponding OU will be able to view the address books within that sub-level.

Upload Limit for Audio Files

To ensure seamless communication experiences, we’re implementing upload restrictions for audio files. We understand the potential challenges that arise with long audio files during conversations. Therefore, we’re introducing the following upload limits:

  • Audio files must have a duration of less than 10 minutes.
  • Audio files must be smaller than 20 MB in size.

These restrictions will help guarantee smooth playback and optimal performance, enhancing your overall user experience.

Update to PowerBI Template

To enhance your analytics experience, we have made several updates to the PowerBI Template. On the Caller Overview page, we’ve added a column displaying Opening Hours, providing valuable insight at a glance. Additionally, with the introduction of new modalities, we’ve included a filter for modalities on key pages like Service Overview, User Overview, Session Details, and Codes & Tags. For Caller Overview, the default Modality is Voice, ensuring seamless navigation. These enhancements reflect our commitment to empowering you with comprehensive analytics for optimized decision-making.

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