2023 was a big year for Luware. Let's reflect on the past year by crunching some numbers.
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
External task routing allows you to distribute work tasks from an external source such as Salesforce or HubSpot.
With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.
Why adopting cloud-based Compliance Recording as a Service reduces costs and strengthens security processes.
To prevent customers from having to repeat their issues to multiple agents, we implemented Preferred and Last User Routing.
You already know how great Microsoft Teams is for communicating and collaborating across your organization. But did you know that you can also use ...
The latest update to Luware Nimbus introduces on-the-fly text-to-speech generation and transforms how announcements are delivered in workflows.
Your contact center solution becomes truly powerful when it’s integrated into your other systems and when it automates your processes.