Get real-time analytics and historic reporting about call volumes, inquiries, and workload for your hotlines or contact center. Easily access data through standard reports, customizable dashboards, or your Business Intelligence tool.
Easily access key performance indicators in one consolidated dashboard. Review a specific contact center team or multiple services at once.
Review team or agent statistics against personal and department goals and let agents keep an eye on their personal performance.
Use pre-built standard reports and templates to make your calling analytics accessible at your fingertips.
Build your own widget-based dashboards. Select your KPIs and get notified with audio or color codes when thresholds have been surpassed.
Consolidate your call reporting and other performance data in your central business intelligence tool to get the full insights on your business data.
Deep dive into your historic call reporting and analytics in Power BI. You can use our ready-made templates or build your own.
Learn more about how you can boost your customer service performance with call reporting and analytics.