Why you should equip receptionists with the right tools to make a great first impression.
Call recording software is a vital tool for businesses looking to ensure compliance with legal and regulatory standards. In this blog post, we will ...
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
With Luware Nimbus, Generali Switzerland found an optimal solution for its 350 service lines managed by approximately 750 employees.
In today's fast-paced and evolving technology landscape, the successful adoption of new solutions like Luware Nimbus requires the active involvement of all stakeholders.
For exceptional customer service, it is essential to empower agents with greater responsibility and flexibility.
The best IT helpdesk solution is right in front of you: Microsoft Teams.
Instead of simply rebuilding old solutions with newer technologies, we reimagined the contact center.
How they act and speak influences the experience that the people calling into the business have.