The unstructured nature of voice communication poses a unique challenge in aligning within complex regulatory framework of financial markets. Luware Recording addresses this challenge ...
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.
Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.
Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.
How mature is AI technology, and what impact will it have on the future of work in the contact center industry?
Contact center managers face a dilemma as rising customer service expectations are met with budget cuts. Automation is one solution.
Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.
