Gain strategic insight into customer behavior and proactively improve agent and bot performance. Luware Recording enables you to capture, store and analyze your customer conversations across all voice, digital and bot channels, so you can take data-driven actions that propel your customer service forward.
Our fully managed service combines Verint’s cutting-edge compliance recording technology with our expertise in hosting and maintenance. Say goodbye to the hassle of managing a recording solution and let us handle it for you, so you can focus on growing your business.
Learn more about the Verint partnership
Your security is our priority. Our information security policies are rigorously reviewed and updated to protect your access, data, and business continuity.
Security measures are our top priority. That’s why we are ISO 9001 and ISO 27001 certified and SOC2 type || attested.
To ensure that only authorized users have access to the platform and data, Luware Recording leverages the Azure Active Directory to provide strong multi-factor authentication and industry-standard authentication flows.
Luware Recording maintains an impressive 99.99% uptime and employs rigorous measures to ensure uninterrupted business continuity.
Capture and retrieve text, voice, video, and desktop interactions in one easy-to-use platform. Luware Recording supports various devices including the Microsoft Teams desktop application, the mobile application, and Microsoft-certified desk phones.
“With different recording solutions for the various communication and trading platforms, the maintenance of the solutions was a nightmare. Now we only need to maintain one solution.” – Daniel Steinmann, Swiss Re
“We no longer have to worry about the stability and infrastructure of the contact center. We are very satisfied with the solution and especially appreciate the personal commitment of Luware employees to provide us with effective and customized solutions and to respond to feature requests”. – Markus Sonderegger, Head of Digitization and Business Transformation, Credaris
Whether you choose a multi-tenant or private-tenant environment, Luware Recording ensures the safety and security of your data.
Tell us more about your current quality assurance challenges, so we can find the best solution for you.
Tell us more about the challenges you face when it comes to contact center recording, and we’ll help you find the right solution for you.
Comprehensive support and maintenance is included in our fully managed subscription and covers all necessary maintenance tasks. For those who require additional support, we also offer a premium 24/7 support model that can be purchased at an additional cost.
We ensure business continuity through a comprehensive Business Continuity Management plan that is rigorously tested and regularly updated. This plan is designed to ensure uninterrupted access to our services, providing you with the confidence that your business operations will continue smoothly even in the face of unforeseen circumstances.
Luware Recording offers a wide range of reports and dashboards with valuable compliance insights such as call trends and system usage.
Absolutely! Luware Recording is a cloud SaaS product that offers seamless scalability. You can easily add licenses and storage space as your business expands, ensuring that your recording capabilities grow in line with your business needs.