Our solutions for your customer service
with Skype for Business

Skype for Business will reach end-of-life (EOL) by January 9, 2024; extended support until October 14, 2025. Therefore, also the Luware on-premise solutions LUCS, TeamManager, Switchboard, RTC Launcher and PresenceAssistant will be end of life as of January 9, 2024.

End-of-life Luware on-premise solutions

Remote Contact centre
LUCS

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

Teams Advanced routing
TeamManager

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

Attendant console
Switchboard

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Web chat
RTC Launcher

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.

Assistant software
PresenceAssistant

Extends Skype for Business to easily administer call forwarding rules based on the presence status.