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CRM Integrations & Technology Stack Integration

Bridge the gap between Microsoft Teams, your CRM and your technology stack. This add-on transforms your existing CRM into a user-friendly contact center tool – all within the familiar Teams interface.

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Integrate Your CRM With Luware Nimbus

Sure, familiar interfaces save time for agents. But constantly switching between screens for CRM data, call controls, and knowledge bases disrupts their workflow and impacts productivity.

Luware Nimbus eliminates this struggle. It provides a modern, single-screen workspace within Microsoft Teams, boosting agent efficiency and streamlining operations. Enhancing agent efficiency by consolidating everything into one screen.

Key Benefits of a CRM Integration

360° Customer View

Get the customer information you need to handle calls confidently.

Right Inside Teams

Access all your customer data through a single, secure platform – Microsoft Teams.

Customized Customer Support

Use a comprehensive customer view to efficiently and competently support your customers.

Connect the CRM of Your Choice

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See How It Works

See how simple and fast it is to integrate our contact center solution with a CRM. Watch the video to see how you can integrate the Salesforce CRM to show customer data inside Luware Nimbus.

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Integrate All Your Business Applications

 

Luware Nimbus lets you connect your existing technology stack to create end-to-end processes that increase agent performance and boost customer experience. All from a single screen inside their trusted interface.

Microsoft Teams

CRMs

Ticketing Tools

SharePoint

Marketing Automation

Business Intelligence & Analytics

AI & Bots

SMS & Web Interactions

Recording & Voice Analytics

Integrate Any Tool in Minutes

 

Pre-built connectors simplify setup, allowing you to connect in minutes, not hours.

 

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Power Automate Connector & API

Power Automate is Microsoft’s platform for low-code automation that lets you connect to Microsoft and third-party applications. With the Luware Nimbus Power Automate Connector, you can easily integrate many third-party applications within minutes! Use it for real-time integrations and after-call automation.

OData API

If our Power BI report templates aren’t detailed enough or if you are using another reporting tool, use the Luware Nimbus OData API to pull historic data into your Business Intelligence and analytics tools.

No Limit To Your Imagination

Check out these examples of how you can integrate your technology stack with Luware Nimbus.

360° Customer View

Use caller data to optimize call routing and to provide agents with important context information such as purchased products, open tickets, or last interactions.

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Create Tickets Automatically

Automatically create tickets or open an existing one when agents receive a call. This allows agents to focus on interactions that create value.

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Consolidate Reporting

Summarize data from the contact center, CRM, and Case Management tool in your data warehouse. This gives you holistic reporting across touchpoints, applications, and departments.

Track Customer Journeys

Log customer service calls automatically in the CRM, and even attach the recording of the call right there.

Adaptive Cards for Follow-Ups

Make it as easy for agents to trigger follow-ups. Send them a Teams Adaptive Card with follow-up options, such as ‘Send Survey’, ‘Inform Account Manager’, or ‘Add to Marketing Campaign’.

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Let Customers Choose Music

Spice up the customer waiting time in the queue. Instead of annoying them with a playlist on repeat, let them choose the genre they want to listen to.

Ready To See It in Action?

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