CRM Integration For A 360° Customer View

Provide better and more personalized customer experiences through caller identification and context information. Whether it’s a direct call to an employee or a service call to your contact center agents, Luware Nimbus provides you with caller information, automation, and a 360° customer view.

360° Customer View

Get the customer information you need to handle calls confidently.

Right Inside Teams

All the customer information in one place – Microsoft Teams.

Focus on The Customer

Fully focus on the customer and deliver competent customer service

Optimized Agent Experience

Instantly see who is calling and get relevant context information.

Deliver Better Service With a 360° Customer View

Get in touch with us to see the solution live in action.

 

How You Benefit From a CRM Integration

Caller Recognition and Information

Empower employees with caller identification and important context information about the customers directly inside Teams – for both direct calls and service calls.

Efficient Call Routing

Improve your processes through powerful routing. Connect customers to the right agent or service based on attributes such as their location or ticket status.

Data Completeness and Quality

Empower employees with caller identification and important context information about the customers directly inside Teams – for both direct calls and service calls.

Even More Possibilities

CRM integration is just the start. Explore how you can further improve agent productivity by integrating your business tools.

Integrations with Luware Nimbus