The scalability and ease-of-use of LUCS fully meets our needs and expectations.

The majority of customers of the Würth Group still prefer contacting them via telephone. Internally, the telephone solution has already been converted to Microsoft Skype for Business, which is why a solution for the Contact Center of Würth was sought after based on Microsoft Unified Communications. Requirements, such as ease of use for employees and native integration, had to be taken into consideration.

Hauptsitz der Würth-Gruppe in Deutschland
SAP Hauptsitz in Deutschland

SAP added Luware’s LUCS contact center built on Skype for Business to gain efficiencies from their company-wide migration to Skype for Business, reduce their on-premises infrastructure demands and free up their IT staff to be more strategic.

Credit Suisse Hauptsitz Paradeplatz in Zürich

More and more consumers are using online services. Digitization is changing consumer behavior and expectations more than any other technology has before. By consistently driving digitization, Credit Suisse is becoming more efficient and closer to the customer. Multichannel offerings are being merged into a seamless consumer experience, while customers experience the same levels of comfort and service as they would during a physical visit to customer consultants

UBS Hauptsitz Bahnhofstrasse in Zürich

Within the scope of the 5 Broadgate project and in the course of the consolidation of all real properties, all of the services have been oriented towards the future working requirements.

Hauptsitz Konica Minolta Deutschland

The classic telephone system of Konica Minolta Business Solution Denmark a/s (Konica Minolta) was to be replaced with a VoIP solution. The decision in favor of Skype for Business was made swiftly. The evaluation required for transforming Skype for Business into a fully functioning Contact Center, on the other hand, took quite some time.

Büroumgebung der Ergo Group Deutschland

Classic financial service providers, such as banks and insurance companies, are rarely perceived as driven by IT innovation. With rising levels of digitization among customers, however, there is increasing pressure on institutes to concern themselves with new offers and services.

Oeffentliches Gebäude Kanton Aargau

The government of the canton of Aargau approved a project for replacing the more than 130 telephone systems in the canton administration with a central communication platform based on IP technology. This aims to reduce investment, operating and maintenance costs while making it easier to reach the canton offices.

and there is more...