Overwhelmed by customer emails? Boost agent efficiency and customer satisfaction with AI-powered email analysis. Streamline workflows, improve response times, and handle email floods effortlessly.
Call recording software is a vital tool for businesses looking to ensure compliance with legal and regulatory standards. In this blog post, we will ...
Boost your team's productivity with Luware Nimbus, a contact center integration for Microsoft Teams designed to streamline communication and collaboration. In this blog post, ...
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
In today's fast-paced and evolving technology landscape, the successful adoption of new solutions like Luware Nimbus requires the active involvement of all stakeholders.
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of human resources.
Setting up call queues correctly is imperative to improving customer experience.
Working from anywhere in the contact center is often difficult. It is time to replace the PBX with a flexible solution. These are the ...
