Call recording software is a vital tool for businesses looking to ensure compliance with legal and regulatory standards. In this blog post, we will ...
Boost your team's productivity with Luware Nimbus, a contact center integration for Microsoft Teams designed to streamline communication and collaboration. In this blog post, ...
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
In today's fast-paced and evolving technology landscape, the successful adoption of new solutions like Luware Nimbus requires the active involvement of all stakeholders.
Microsoft Teams is a powerful tool for internal collaboration. But the platform also offers a lot of potential as a contact center.
Use these 5 tips and tricks to get more out of Microsoft Teams.
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of human resources.
Steer your entire business, including customer service, in Microsoft Teams and tap into the full power of the platform.
Setting up call queues correctly is imperative to improving customer experience.