Manage your IT helpdesk in Microsoft Teams

Consolidate, integrate, and automate your IT Helpdesk in Microsoft Teams. Join Microsoft Teams’ collaboration capabilities together with your favorite ticketing tool and our powerful routing or contact center solution to boost your IT Helpdesk’s customer and user experience.

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One tool

Handle customers more effectively by steering all helpdesk interactions in Microsoft Teams.

Easy troubleshooting

Resolve problems quickly by engaging through all channels including voice, video and screenshare.

Simple automation

Improve productivity by integrating ticketing tools and automatically triggering actions for your helpdesk calls.

Deliver service that simply works

Extend Microsoft Teams with extensive workflow management and integrations to boost the service quality your IT helpdesk.

Easy to handle, easy to love

Low-code automation

Integrate ticketing tools and other software within minutes and without any code to use Teams as your central experience hub. Use simple automations to optimize processes and to automatically open or create tickets.

More about the Power Automate Connector

Smart call flows

Leverage your teams’ expertise, skills, or languages to route callers to the right employee or support level from the start. Easily manage queues, teams, and call distribution in the intuitive call flow designer.

More about the Workflow Editor

In-depth reporting

Analyze call volumes, SLAs and employees’ performance through an in-depth reporting of live and historic data. Gain valuable insights that help to optimize processes and service quality.

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