menu

Stories, updates & customer service trends

Subscribe to newsletter

Blog

Building a Contact Center with Microsoft Teams

Microsoft Teams is a hot topic right now. CX Today interviewed three leading customer experience technology vendors – Luware, Landis Technology, and Geomant – to talk about what it takes to build a contact center with Microsoft Teams.

Read more
Categories
Blog
#4 - From Skype for Business to Teams – benefits for IT

Also the IT departments can profit a great deal from the migration from Skype for Business to Teams. Christopher Zier explains how.

Read more
Blog
Holistic migration from Skype for Business to Teams

Christopher Zier explains how companies can migrate from Skype for Business to Team in a holistic way and get the most out of the ...

Read more
Blog
Next Level Cloud Voice with Microsoft Teams

UC Today interviewed Philipp Beck on how to bring Microsoft Teams Cloud voice to the next level and on how companies benefit from tightly ...

Read more
Blog
Stop searching for your IT Helpdesk solution
Stop searching for your IT Helpdesk solution

The IT Helpdesk is among the most critical internal services of a company. Philipp Beck explains why Teams is the best platform to run ...

Read more
Blog
#2 – Customer service with Teams – is that possible?

Can companies also cover their hotlines, help desks, main numbers, attendant consoles, reception desks, or even their entire contact center with Teams?

Read more
Blog
#1 – What are the advantages of Teams over Skype for Business?

Why should businesses switch to Teams? Christopher Zier summarizes the key advantages that businesses benefit from with Teams.

Read more
Next