Stories, updates & customer service trends

In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.

Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.

This Nimbus update adds an interaction history to the My Sessions dashboard and an updated list of text-to-speech languages including search functionality.

Setting up call queues correctly is imperative to improving customer experience.

Only launched in January with the first solutions for call queuing and routing, Nimbus is already proving to be a great success.

Luware Nimbus updates in May: atomic design, multi-language, improved provisioning script, parameter dependent routing.