Expert Insights, News, and Stories From the Field

Microsoft Teams is a powerful tool for internal collaboration. But the platform also offers a lot of potential as a contact center.

Steven joined Luware as a part-time employee in Marketing. Today, he is the mastermind behind the Nimbus user interface and user experience.

Swiss Re is an expert at managing risk, and they don't take any chances when it comes to compliance recording.

New Nimbus features make it easier to manage organizational complexity.

Our Attendant Console extends Microsoft Teams with a user-optimized interface to transfer calls easily and efficiently.

With Enterprise Routing, you integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences.