As part of the Build Developer Conference 2016, the Microsoft CEO Nadella surprised with the statement: «Bots are the new apps». A year later, Gartner Group reaffirmed the trend with the announcement: “By 2021, more than 50% of enterprises will spend more per annum on bot and chatbot creation than traditional mobile app development.”
We are all familiar with the tales of bad customer service: Everlasting waiting times at the hotline, page-long complaint emails, poor traceability of contact ...
RTC Launcher brings chat, voice, video and desktop sharing functions to your website, enabling quick and easy communication between employees, customers, suppliers, and partners. ...
The new release of LUCS and TeamManager will be launched in time for the first quarter of 2019 and contains new functional areas as ...
Luware has successfully positioned itself as a provider for Contact Center Solutions and Add-Ons for Skype for Business over the past few years. Luware ...
Luware LUCS and TeamManager 3.0 is now available. In addition to smaller fixes, the release contains the following functionalities:
There’s been a lot of buzz since the announcement of Microsoft Teams and the availability of direct routing.