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Blog
Events

Microsoft Ignite 2021 | Your watchlist

We have picked our favorite sessions and share them with you.

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Categories
Blog
Why the IVR is still king

Despite being a long-established component of the modern hotline, businesses around the world are reliant on IVRs for good reason.

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Blog
Contact center trend #3 – Empowering employees

Transition from cost to profit center by empowering your employees with the right tools and giving them ownership of customer service.

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Blog
6 Ways to Boost Your Contact Centre Performance on Microsoft Teams

When it comes to using Microsoft Teams within a Contact Center, the limits of the world’s most popular collaboration platform are relatively unknown...Until now.

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Blog
Contact center trend #2 – Employees’ self-service

A great potential for the transformation of the customer service is to reduce the reliance on IT departments and establish a self-service for employees.

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Luware
Solutions
Luware Nimbus is here! A new era in Luware history

For almost three years, we have been developing a brand-new, scalable and flexible customer service suite. And now Nimbus is here! This is a ...

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Solutions
Our latest product: Luware Routing

Luware Routing is part of our cloud-native customer service suite ‘Nimbus’. It adds call queueing, IVRs and reporting to Microsoft Teams.

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