Stories, updates & customer service trends

5 Reasons Why Receptionists and Attendants are Important

Customer experience starts at the first contact with your business.

The first Attendant Console natively integrated into Microsoft Teams

First impressions are like cement, hard to change once set. Operators, front desk assistants, and receptionists are the front door to a business and ...

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Skype for Business end-of-life

Skype for Business Online is discontinued in summer 2021 and Skype for Business (on-premise) is end-of-life in 2024 (extended support until 2025). Both versions ...

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#5 - From Skype for Business to Teams – how to convince the management

Christopher Zier explains why migrating from Skype for Business to Teams offers many benefits – also and especially from a management perspective.

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Building a Contact Center with Microsoft Teams

Microsoft Teams is a hot topic right now. CX Today interviewed three leading customer experience technology vendors – Luware, Landis Technology, and Geomant – ...

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#4 - From Skype for Business to Teams – benefits for IT

Also the IT departments can profit a great deal from the migration from Skype for Business to Teams. Christopher Zier explains how.

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# 3 - Holistic migration from Skype for Business to Teams

Christopher Zier explains how companies can migrate from Skype for Business to Team in a holistic way and get the most out of the ...