Our solutions for your customer service
with Microsoft Teams

Nimbus is our comprehensive, modular customer service suite with solutions for various use cases. Mix and match our solutions as you wish.

Workflow Editor
IVR
Live dashboards
Opening hours
Reporting

All Advanced Routing features
Pick specific calls from queue
Interactive call queues
Log call reason codes
Power Automate integration

All Enterprise Routing features
Skill-based routing
Last/preferred agent
Custom KPIs
Forecasting & Trends

Contact Center (Preview)

Capture of all communication
Secure archive and always available
Voice transcription
Quality check of recordings
Infrastructure monitoring

Intuitive dashboard
One-click transfer
Custom address books
Calendar lookup of contacts
Make notes on contacts

Attendant Console

Integration for websites and apps
Without plugins
Chat, voice, video, screenshare
Switch between channels
Teams as only client for employees

Interact (Preview)