Call queues

Manage Call Groups and Call Queues in Microsoft Teams

Professionalize your internal and external telephony service to efficiently handle large call volumes.

Improved Customer Experience

Incorporate announcements and hold music to optimize the caller’s service experience and increase retention.

Better Call Management

Use call queues to ensure that all customers are catered to and that no calls get lost.

Increased First Call Resolution

Directly transfer customers to the right employee to decrease wait times and quickly resolve queries.

Take Control Over Your Call Flows

Extend Microsoft Teams with extensive telephony and call management functionalities to manage your call groups and queues.

Easy To Handle, Easy To Love

Call Overview

Members of your call group have a full overview of call queues and see which service (e.g. HR, London office) the caller has dialed and can take calls accordingly. The caller list shows all the calls that have been answered, went to voicemail or have been called back. This ensures that all customers are served.

Workforce Management

Optimize employee scheduling whilst keeping customers satisfied. Users can temporarily activate or deactivate themselves in a call queue with a toggle switch to either get focus time or help a service in busy times. Easily add employees to the call group for free.

Customize Announcements

Upload your own file or use Text to Speech announcements to greet customers. Shorten wait times by adding announcements about important maintenance information, by informing about self-service options or by offering customers to leave a voice message.

Live and Historic Reporting

Deep dive into your data with ready-made templates that summarize live and historic data and confidently measure KPIs such as call volumes, user statistics and task heatmaps. Use statistics to anticipate busy times and plan staffing accordingly.

Book a Demo

You have to see it to believe it. Schedule a live demo with one of our sales specialists.