Don’t let compliance regulations like GDPR, HIPAA, or MiFID II stop you from using the tools you need to succeed. With Luware Recording, you can leverage modern communication channels, such as Microsoft Teams and Zoom, and remain confident in your compliance.
Luware Recording combines Verint’s state-of-the-art compliance recording technology with our world-class hosting and maintenance expertise. This powerful combination allows you to capture and store your communications in an easy-to-use platform that is fully managed by the best compliance experts in the industry.
Your security is our priority. Our information security policies are rigorously reviewed and updated to protect your access, data, and business continuity.
Rigorous security measures are in place that have earned us the respected ISO 9001 and ISO 27001 certifications. We are currently also undergoing the SOC2 Type II certification process.
To ensure that only authorized users have access to the platform and data, Luware Recording leverages the Azure Active Directory to provide strong multi-factor authentication and industry-standard authentication flows.
Luware Recording maintains an impressive 99.99% uptime and employs rigorous measures to ensure uninterrupted business continuity.
Capture and retrieve text, voice, video, and desktop interactions in one easy-to-use platform. Luware Recording supports a variety of devices including the Microsoft Teams desktop application, the mobile application and Microsoft-certified desk phones.
"We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control. We decided to go with the fully managed service from Luware because experts know how to do it best." - Daniel Steinmann, Swiss Re
"Luware has all the right security measures in place so that our calls can’t get intercepted on Microsoft Teams." – Christoph Ruys, KBC
Experience hassle-free compliance recording with Luware’s fully-managed cloud-based service and gain peace of mind knowing that your recordings are in safe hands.
Tell us more about the challenges you face when it comes to compliance recording, and we’ll help you find the right solution for you.
Comprehensive support and maintenance is included in our fully managed subscription and covers all necessary maintenance tasks. For those who require additional support, we also offer a premium 24/7 support model that can be purchased at an additional cost.
We ensure business continuity through a comprehensive Business Continuity Management plan that is rigorously tested and regularly updated. This plan is designed to ensure uninterrupted access to our services, providing you with the confidence that your business operations will continue smoothly even in the face of unforeseen circumstances.
Luware Recording offers a wide range of reports and dashboards with valuable compliance insights such as call trends and system usage.
Absolutely! Luware Recording is a cloud SaaS product that offers seamless scalability. You can easily add licenses and storage space as your business expands, ensuring that your recording capabilities grow in line with your business needs.
