Luware Recording Compliance & Quality Management Recording for Microsoft Teams

Do you want to use Microsoft Teams while having to adhere to regulatory requirements, such as recording, retention and surveillance of voice and electronic communications? Or would you like to step up your quality management to improve customer experiences? With Luware Recording, we combine the leading financial compliance solution by Verint with added services by Luware, offering secure monitoring, record-keeping and reporting capabilities with the full ease and security of a subscription-based cloud service.

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100% cloud

Luware Recording runs entirely on the Microsoft Azure Cloud, operated and maintained by Luware. This means: zero infrastructure and 100% scalability for you.

Maximum data security

All recordings are stored on your own Azure storage – only metadata is saved in the Luware Cloud. Recordings are encrypted securely to industry standards and you can bring your own certificates.

Omnichannel

Capture all communications in Teams meetings and direct conversations: from voice calling to chat, video, screen sharing, and IM attachments across all your regulated users.

Selected Features

Recording

Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.

Legal hold
Incident handling
Compliance workflows
Recording announcements
Voice transcription
Recording of public network calls in Teams

Microsoft Teams User

Whether brokers, traders or back office workers – Luware Recording supports all staff in regulated environments.

All communication channels can be captured: audio, video, chat (available later this year), desktop sharing, application sharing, whiteboard apps and data transfer.
Any device: No matter if employees use their desktop, tablet or mobile phone – all communications on Teams are automatically recorded.
Full integration into Teams reduces training to a minimum.

Analytics & Reporting

Phonetic search
Speech transcription
Full-text search
Detailed dashboards and reporting
Extensive quality control to streamline processes and increase customer satisfaction

Management

Locking conversations
Customer surveys for quality assessment.
Trade Reconstruction
Augmented business insights
Compliance evidencing

Self service

One central tool and minimal IT infrastructure
Centrally recorded and stored data
All recording data on customers’ own storage
Quick and easy setup
Subscription-based service
Adapts to local requirements of any country and industry
Encryption to industry standards
Use of own encryption certificates
Easy user management thanks to Azure AD integration
Scales to any company size

“Verint and their global partner Luware were a clear choice for CHL; delivering a call recording solution whilst offering the flexibility of cloud-based delivery alongside a tight integration with Microsoft Teams.”

Andrew Parker, Head of Technology at Capital Home Loans

“We are excited about our continued collaboration with Verint, Microsoft and Luware. […] As our teams are increasingly comprised of remote workers who are frequently dispersed around the globe, a flexible collaboration platform is essential — as is the assurance that we are in compliance with our industry’s regulatory requirements.”

Gregory Hawkins, Global Lead for Microsoft Teams at UBS

“Relying on this secure integration, businesses can adopt or transition to Teams in a compliant manner, address the need for undisrupted collaboration, and efficiently support regulatory policies for recordkeeping, communication surveillance, data protection, reporting and eDiscovery.”

John Bourne, senior vice president, global channels and alliances at Verint

Pick your package

Capture Basic

Tailored for convenience and quality management recording.

Powerful search
Retrieval of recordings
Online playback
User synchronization from Azure AD
Configurable retention policies

Capture Advanced

Tailored for Compliance purposes and customers in regulated industries.

All features from ‘Capture basic’
Approval workflows
Call import/export
Legal hold
Case management

Contact us

Read enough? Contact us to get a personal demo.

One stop shop

Luware offers solutions for your entire customer service – automatic and manual routing, contact center, attendant console as well as recording solutions. As Verint’s global partner we offer their recording solution with added value for cloud deployment and support – offering our customers the leading industry solution.