Recording
Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.
- Legal hold
- Incident handling
- Compliance workflows
- Recording announcements
- Voice transcription
- Recording of public network calls in Teams
Microsoft Teams User
Whether brokers, traders or back office workers – Luware Recording supports all staff in regulated environments.
- All communication channels can be captured: audio, video, chat (available later this year), desktop sharing, application sharing, whiteboard apps and data transfer.
- Any device: No matter if employees use their desktop, tablet or mobile phone – all communications on Teams are automatically recorded.
- Full integration into Teams reduces training to a minimum.
Analytics & Reporting
- Phonetic search
- Speech transcription
- Full-text search
- Detailed dashboards and reporting
- Extensive quality control to streamline processes and increase customer satisfaction
Management
- Locking conversations
- Customer surveys for quality assessment.
- Trade Reconstruction
- Augmented business insights
- Compliance evidencing
Self service
- One central tool and minimal IT infrastructure
- Centrally recorded and stored data
- All recording data on customers’ own storage
- Quick and easy setup
- Subscription-based service
- Adapts to local requirements of any country and industry
- Encryption to industry standards
- Use of own encryption certificates
- Easy user management thanks to Azure AD integration
- Scales to any company size
