Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.
New Features - Allow to add more than one Off Duty Responsibility Profile - Direct invite PSTN for Outbound as tenant level setting - ...
A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New ...
Recently an additional cluster was added in both Germany and Switzerland to ensure optimal load distribution and availability.
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be ...
Discover how omnichannel capabilities for teams-based contact center work and how they will boost the productivity of your customer service.
The update began on 25 March and is expected to be completed by 28 March.
Why you should equip receptionists with the right tools to make a great first impression.
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
