In today's fast-paced business landscape, staying at the forefront of customer service technology is crucial for success. Contact Center as a Service (CCaaS) has ...
Boost your team's productivity with Luware Nimbus, a contact center integration for Microsoft Teams designed to streamline communication and collaboration. In this blog post, ...
Make sure your employees never miss an incoming external task in Microsoft Teams by enabling audio and browser notifications.
Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.
To help you manage complex organizational units more effectively, we've enhanced our administration and reporting tools.
External task routing allows you to distribute work tasks from an external source such as Salesforce or HubSpot.
With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.
With Luware Nimbus, Generali Switzerland found an optimal solution for its 350 service lines managed by approximately 750 employees.
Security and compliance concerns shouldn't stop you from using a cloud-based contact center.